Jacqueline Vega
Lenoir City
Summary
Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.
Overview
10
10
years of post-secondary education
12
12
years of professional experience
Work History
Paraprofessional/ Substitute
Loudon County Schools
Lenoir City
08.2023 - 05.2026
- Supported students with special needs during instructional activities and assignments.
- Monitored student progress and provided feedback to teachers and parents.
- Supported English Language Learners by providing additional instruction on language acquisition skills.
- Utilized effective communication strategies when interacting with diverse populations.
- Helped implement behavior management strategies for individual students.
- Supported students throughout academic instruction and assignments.
Priority population's manager
Valley Opportunity Council
Chicopee
06.2021 - 04.2022
- Monitored compliance with organizational policies and local regulations.
- Led team discussions to promote a positive work environment and effective communication.
- Monitored staff performance and addressed issues.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
Office Manager
Santaniello Orthodontics
East Longmeadow
04.2014 - 06.2021
- Managed daily office operations and staff scheduling for a busy orthodontic practice.
- Coordinated patient appointments and follow-ups to optimize workflow efficiency.
- Oversaw inventory management of dental supplies and office equipment procurement.
- Implemented electronic health record systems to streamline patient data management.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Managed office budget to handle inventory, postage and vendor services.
- Provided training to new hires on office policies and procedures.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Delegated work to staff, setting priorities and goals.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Maintained compliance with health regulations and patient confidentiality standards.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
Education
Bachelor of Science - Psychology
Bay Path University
Longmeadow, MA 09.2010 - 05.2020
Skills
- Student support
- Behavior management
- Language instruction
- Progress monitoring
- Team leadership
- Staff training
- Office administration
- Time management
- Payroll administration
- Team building
- Problem solving
- Verbal and written communication
- Relationship building
- Budget control
Languages
Spanish
Native/ Bilingual
Timeline
Paraprofessional/ Substitute
Loudon County Schools
08.2023 - 05.2026
Priority population's manager
Valley Opportunity Council
06.2021 - 04.2022
Office Manager
Santaniello Orthodontics
04.2014 - 06.2021
Bachelor of Science - Psychology
Bay Path University
09.2010 - 05.2020