Jacquelyn Brown-Lindsey
Knoxville
Summary
To deliver consistent and professional work for every assignment. Offer 5+ years in the medical industry environments and top-notch abilities in Microsoft office and communication. Trained in Medical Administrative Assistant and Medical Billing Specialist.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
National Patient Service Center
Team Health
265 Brookview Centre Way Suite 400 Knoxville, TN
11.2024 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Developed and maintained courteous and effective working relationships.
Customer Service Representative
Sitel Group
Cookeville, US
03.2020 - 12.2020
- Helping customers who credit cards have been fraudulent resolve the issue
Medical Assistant Externship
L G Puckett Dentist Office
Livingston, US
05.2017 - 06.2017
- Greeted patients, answered phones, schedule appointments, check insurance, and entry information in patient's chart
Nursing Assistant
Select Specialty Hospital
Nashville, US
10.2015 - 11.2016
- Regularly measure patient vital signs, including temperature, blood pressure, heart rate, and blood sugar
- Allow patients to express individuality by keeping them involved in decisions about their clothing, hair, and other personal care
- Assisted RNs in monitoring health of residents by accurately measuring and recording vital signs
Nursing Assistant Certified
Lutheran Home & Harwood Place
Wauwatosa, US
02.2013 - 08.2015
- Follow prescribed treatment plan
- Document patient behaviors and report abnormalities to supervisor
- Assist with personal hygiene maintenance, including bathing and showering
- Supervise all routines, including hygiene and bedtime preparation
- Engage clients through a variety of activities, including movies, games, and walks
Education
Some College - Psychology
American Public University System
Manassas, VA03.2025
Diploma - Medical Billing Specialist
Stratford Career Institute
Mount Royal, NJ04.2018
Diploma - Medical Administrative Assistant
Tennessee College of Applied Technology
Livingston, TN06.2017
High school diploma or GED -
Gary Career Center
Gary, IN12.2001
Skills
- Medical Billing
- Medical Insurance
- Microsoft Office
- Customer Service
- Knowledge CMS-1500
- Medical Terminology
- Medical Receptionist
- Medical Office Experience
- EMR Systems
- Insurance Verification
- Patient Care
- Phone Etiquette
- Communications
- Computer Skills
- Anatomy Knowledge
- Medical Records
- ICD-10
- Research
- CPT Coding
- Medical Coding
- HIPAA
- Documentation review
- Continuous improvement
- Typing
- Filing
- Windows
- ICD-9
- Analysis skills
- Data entry
- Organizational skills
- Computer hardware
- Databases
- Medical Scheduling
- Friendly, positive attitude
Personal Information
- Title: Medical Receptionist
- Work Permit: Authorized to work in the US for any employer
Assessments
Customer focus & orientation, Proficient, 06/01/22, Responding to customer situations with sensitivity.
Timeline
National Patient Service Center
Team Health
11.2024 - Current
Customer Service Representative
Sitel Group
03.2020 - 12.2020
Medical Assistant Externship
L G Puckett Dentist Office
05.2017 - 06.2017
Nursing Assistant
Select Specialty Hospital
10.2015 - 11.2016
Nursing Assistant Certified
Lutheran Home & Harwood Place
02.2013 - 08.2015
Diploma - Medical Billing Specialist
Stratford Career Institute
Diploma - Medical Administrative Assistant
Tennessee College of Applied Technology
High school diploma or GED -
Gary Career Center
Some College - Psychology
American Public University System