- I enjoy helping others and giving back to the community
- Gardening
- Offering time and support to shelters for the homeless, women, and animals
- Music
Jacquelyn Casey
Memphis
Summary
Knowledgeable and dedicated customer service professional with extensive experience in senior living industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, ,process optimization and adapting to changing enviroments. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
09.2023 - Current
- Address diverse taxpayer inquiries on complex regulations, ensuring accurate and timely responses.
- Handle legislative changes efficiently, maintaining up-to-sate knowledge of tax laws.
- Analyzed complex tax inquiries, navigating diverse laws and regulations. Adapted swiftly to frequent legislative changes, ensuring accurate information delivery to taxpayers.
- Collaborate in a dynamic call center, enhancing team productivity and customer satisfaction.
- Resolve unique taxpayer issues, demonstrating strong problem-solving and analytical skills.
Life Enrichment Assistant
Town Village Audubon Park
10.2021 - 12.2023
- Supported seniors in daily activities, fostering independence and social interaction.
- Produced newsletters, improving communication and information flow among residents.
- Coordinated outings, ensuring safe and enjoyable experiences for residents.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Planned and led activities for seniors, enhancing engagement and community involvement.
Lead Concierge
Town Village Audubon Park
03.2019 - 10.2021
- Maintained community documents to provide leadership with access to most up to date resident and family contact information.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Managed daily operations of senior living facility, including but not limited to emergency response system, phone lines, fire response systems, and maintenance requests.
Transportation Manager/Concierge Agent
Robinwood Retirement Community
08.2013 - 03.2019
- Provided courteous and patient assistance to senior passengers, ensuring their comfort and safety.
- Effectively scheduled and managed passenger schedules and routes, ensuring timely and efficient transportation.
- Developed and maintained accurate records of passenger transportation, including mileage, fuel consumption, and route information.
- Provided friendly and informative assistance to residents and visitors, effectively addressing their needs and inquiries.
- Managed daily operations of the concierge desk, including answering phones, monitoring and responding to emergency response system, scheduling appointments, and coordinating services.
Preschool Teacher
Steps of Faith
03.2011 - 07.2013
- Monitored students' academic, social, and emotional progress and recorded in individual files.
- Applied play-based strategies to provide diverse approaches to learning.
- Assisted and supervised 13 children through entire school day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
Education
Some College - Fine Arts
University of Memphis
Memphis, TNHigh School Diploma -
Bolton High School
Arlington, TN04-2010
Skills
- Advanced customer service skills
- Account Services
- Information security
- Versatile in adjusting to new challenges
- Skilled in Microsoft Office applications
- Microsoft Excel
- Analytical problem-solving
- Effective time management
- Event coordination
Interests
Timeline
Customer Service Representative
Internal Revenue Service, IRS
09.2023 - Current
Life Enrichment Assistant
Town Village Audubon Park
10.2021 - 12.2023
Lead Concierge
Town Village Audubon Park
03.2019 - 10.2021
Transportation Manager/Concierge Agent
Robinwood Retirement Community
08.2013 - 03.2019
Preschool Teacher
Steps of Faith
03.2011 - 07.2013
Some College - Fine Arts
University of Memphis
High School Diploma -
Bolton High School
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