Jacquelyn Rockey
Dickson
Summary
Seasoned professional bringing advanced route planning and load management abilities developed over several years of transportation experience. Solid safety record with strong commitment to successful operations and customer satisfaction. Highly organized individual with defensive driving expertise.
Hardworking professional with proven skills in securing and managing loads and planning optimal routes. Skilled driver with stable history of consistent, safe and efficient deliveries. Team player with service-oriented mindset.
Seasoned owner/operator with several years of expertise the field. Highly knowledgeable about market, competitors and clientele with strong background in negotiating deals. Personable leader with strengths in guiding employees to elevate productivity and attracting loyal customers to increase profits.
Visionary owner/operator with several years of experience leading and growing businesses. Proven leader with expertise in driving company vision, directing operations, and managing employees. Successful at building strong businesses from the ground up by devising effective marketing strategies, leading sales efforts, and taking decisive actions.
Resourceful Owner/Operator known for high productivity and efficient task completion. Possess specialized skills in strategic planning, financial management, and customer service excellence. Excel in communication, leadership, and problem-solving to navigate business challenges and drive growth.
Seasoned Owner/Operator with relevant experience in business management and operations. Possess skills in team leadership, strategic planning, and customer service. Known for driving operational growth and achieving business goals. Contributed to profitability and success of previous ventures through effective oversight and hands-on involvement.
Overview
31
31
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Owner/Operator
Bite Bliss Catering
Valdosta
03.2010 - 04.2025
- Managed catering operations for diverse events and client needs.
- Coordinated menu planning and food preparation for various occasions.
- Supervised staff during events to ensure smooth service delivery.
- Developed relationships with vendors to source quality ingredients.
- Maintained inventory records and ordered supplies as needed.
- Ensured compliance with health and safety regulations in food handling.
- Trained new staff on catering procedures and customer service standards.
- Created promotional materials to enhance brand visibility and attract clients.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Ensured compliance with all local laws, regulations, policies, and procedures related to the operation of the business.
- Negotiated contracts with clients for products or services rendered by the company.
- Developed business plan and budget to maximize profitability.
- Followed recipes accurately to maintain consistent flavor profiles and quality.
- Prepared diverse food items in high-volume kitchen environment.
- Inspected dishes before they were served to ensure they meet quality expectations.
- Prepared and cooked a variety of meats, poultry, seafood, vegetables and other food items in accordance with established recipes and procedures.
- Developed seasonal menus featuring local ingredients to enhance culinary offerings.
Director of Operations
Gentiva Home Health Services
Port St Lucie
03.2009 - 03.2010
- Oversaw daily operations of home health services and patient care management.
- Coordinated staffing schedules to ensure adequate coverage and service delivery.
- Implemented quality assurance protocols to enhance patient safety and satisfaction.
- Supervised daily operations to ensure workflow efficiency and productivity.
- Trained and mentored staff on best practices and safety protocols.
- Coordinated scheduling and staffing to meet operational needs effectively.
- Conducted performance evaluations to provide feedback and development opportunities.
- Facilitated communication between team members and upper management regularly.
- Resolved conflicts among staff to maintain a positive work environment.
- Established objectives for individual team members by setting expectations, providing guidance and monitoring progress towards goals.
- Resolved conflicts between personnel by listening to grievances, identifying causes of disputes and implementing corrective actions as necessary.
- Recruited, interviewed and hired new employees in accordance with company policy.
- Evaluated employee performance through the review of work products, attendance records and customer feedback.
- Reviewed financial statements such as profit and loss statements or balance sheets in order to monitor budget compliance.
- Complied with company policies, objectives and communication goals.
- Advised providers on proper documentation requirements necessary to support assigned diagnosis codes in accordance with Medicare guidelines.
- Assessed patient eligibility for hospice services in accordance with Medicare guidelines.
- Followed hospital and regulatory policies, guidelines and procedures to maximize positive patient outcomes.
- Coordinated with operations teams to ensure accurate coding of expenses according to GAAP guidelines.
- Researched current evidence based practice guidelines related to obstetric nursing care.
- Assisted providers with understanding the fundamentals of Medicare Risk Adjustment Coding guidelines.
Director of Operations
Amedisys Home Health
Nashville
03.2004 - 12.2008
- Oversaw daily operations of home health services and patient care management.
- Coordinated staffing schedules to ensure adequate coverage and service delivery.
- Implemented quality assurance protocols to enhance patient safety and satisfaction.
- Managed daily office operations and streamlined administrative procedures.
- Coordinated schedules and meetings for senior management and staff.
- Assisted in preparing reports and presentations for internal stakeholders.
- Maintained records and organized files for easy access and retrieval.
- Handled communication between departments to ensure smooth workflow.
- Implemented office policies to enhance efficiency and productivity levels.
- Trained new employees on administrative processes and best practices.
- Supported project management efforts by tracking timelines and deliverables.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Responded promptly to customer complaints in a professional manner.
- Created presentations with Microsoft PowerPoint for management team members.
- Compiled statistical data from various sources for analysis.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
- Implemented new software and technology solutions to enhance office productivity.
- Monitored budget expenditures and prepared financial reports for review by management.
- Organized client meetings to provide project updates.
- Analyzed key performance indicators to identify effective strategies.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various software and tools to streamline processes and optimize performance.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Director of Operations
Mid Cumberland Home Health
Dickson
06.2000 - 03.2004
- Oversaw daily operations of home health services and patient care management.
- Coordinated staffing schedules to ensure adequate coverage and service delivery.
- Implemented quality assurance protocols to enhance patient safety and satisfaction.
School Nurse
Dickson County Board Of Education
Dickson
08.1995 - 05.2000
- Administered medications and treatments to students as prescribed by healthcare providers.
- Conducted health screenings and assessments for early detection of health issues.
- Provided first aid and emergency care during school events and activities.
- Educated students on health topics, promoting wellness and healthy habits.
- Collaborated with teachers and staff to address student health concerns effectively.
- Maintained accurate health records and documentation for all students in compliance with regulations.
- Communicated with parents regarding student health needs and medical updates regularly.
- Participated in school safety committees to enhance emergency preparedness plans for students.
- Maintained accurate records of student health information.
Office Nurse
Dr. Cynthia Shearer
Nashville
08.1994 - 08.1999
- Provided direct patient care in a fast-paced medical office environment.
- Assisted with patient assessments and collected relevant medical histories.
- Administered medications and monitored patient responses as directed by the physician.
- Provided prenatal care and education to expectant mothers in a clinical setting.
- Assisted in labor and delivery procedures with obstetricians and midwives.
- Conducted postpartum assessments for new mothers and their infants.
- Developed individualized care plans based on patient assessments and needs.
- Educated patients on reproductive health and family planning options.
- Collaborated with multidisciplinary teams to enhance patient outcomes and care quality.
- Administered medications and monitored patient responses during treatments.
- Maintained accurate medical records in compliance with healthcare regulations.
- Administered medications as prescribed by the physician.
- Maintained accurate patient records documenting all observations, treatments administered, medications prescribed.
- Screened patients for various conditions such as breast cancer or STDs using appropriate tests.
- Responded quickly and effectively to emergency situations in the labor room.
- Conducted follow-up visits with patients after delivery or surgery to monitor progress and provide additional counseling if needed.
- Coordinated with multidisciplinary teams to ensure seamless transition of care between departments.
- Assessed patients' vital signs and monitored fetal heart rate during labor.
- Provided emotional support and education to pregnant mothers on childbirth, breastfeeding, nutrition, postpartum care.
- Provided guidance on lifestyle changes that can improve a woman's health outcomes throughout her life cycle.
- Identified high-risk pregnancies and developed care plans to address any complications.
- Performed physical assessments of pregnant women and documented findings in patient records.
- Developed treatment plans based on individual needs of each patient.
- Educated expectant parents about newborn care practices such as cord clamping or circumcision decisions.
- Assisted physicians during deliveries and other medical procedures related to obstetrics and gynecology.
- Prepared necessary equipment for examinations or surgical procedures according to established protocols.
- Collaborated with physicians to ensure optimal patient care.
- Managed pre-operative preparations for surgeries such as hysterectomies or cesarean sections.
- Evaluated laboratory results from various tests ordered by the physician.
- Counseled patients on family planning options such as contraception methods or infertility treatments available.
Education
Associate of Science - Nursing
Columbia State Community College
Columbia, TN 01.1990 - 05.1994
Dickson County High School
Dickson, TNSkills
- Catering operations
- Menu planning
- Staff supervision
- Vendor management
- Health compliance
- Business development
- Quality assurance
- Performance evaluation
- Effective communication
- Conflict resolution
- Team building
- Business planning
- Operational reporting
- Recruiting and hiring
- Staffing
- Operations oversight
- Regulatory compliance
- Business operations management
- Staff training and development
- Patient care management
- Staff training
- Medical record maintenance
- Healthcare operations
- Staff scheduling
- Team leadership
- Budget management
- Nursing informatics
Certification
- BLS
Timeline
Owner/Operator
Bite Bliss Catering
03.2010 - 04.2025
Director of Operations
Gentiva Home Health Services
03.2009 - 03.2010
Director of Operations
Amedisys Home Health
03.2004 - 12.2008
Director of Operations
Mid Cumberland Home Health
06.2000 - 03.2004
School Nurse
Dickson County Board Of Education
08.1995 - 05.2000
Office Nurse
Dr. Cynthia Shearer
08.1994 - 08.1999
Associate of Science - Nursing
Columbia State Community College
01.1990 - 05.1994
Dickson County High School