Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Timeline
Generic

Jacquetta Lofton

Hixson

Summary

Over 5 years of experience in cross-functional collaborations with managers and senior leaders to administer HR service solutions. Highly motivated individual with the desire to take on new challenges.

Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively, unsupervised, and quickly mastering new skills. Customer-focused individual with a passion for delivering outstanding service.

Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Crew Member

Dunkin Donuts
Hixson
05.2025 - Current
  • Engaged with customers to provide excellent service and address inquiries effectively.
  • Prepared and served beverages and food items promptly to customers.
  • Maintained cleanliness and organization of dining area and kitchen station.
  • Collaborated with team members to ensure efficient service during peak hours.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Organized and restocked supplies to support operations and team productivity.
  • Assembled and served meals according to specific guest requirements.
  • Adhered to health department regulations regarding food handling procedures.

Household Manager

Lofton Home
Hixson
11.2021 - 05.2025
  • Effectively managed day-to-day maintenance of a private residence using strong organizational, leadership, and project management skills.
  • Planned, administered, and executed all household budgetary responsibilities.
  • Supported the educational sector in driving successful fundraising campaigns for students.
  • Demonstrated strong communication and time management skills to complete domestic tasks and projects.
  • Organized and oversaw household planning schedules, including managing special events, and consulting with family on important calendar dates.
  • Planned and organized family events, ensuring smooth execution of logistics.
  • Coordinated maintenance and repairs with service providers for home upkeep.
  • Prioritized efficient administrative functions, and necessary household changes.
  • Managed scheduling for all appointments, including medical and dental visits.
  • Managed scheduling for all appointments, including medical, and dental visits.
  • Responded promptly to inquiries from family members regarding household concerns or needs.

HR Compliance Specialist/HR Recruiter

Dex Imaging
Tampa
11.2016 - 11.2021
  • Researched regulatory updates, and elevated compliance reporting through legal team and policy committee collaboration
  • Provided guidance to managers on enhancing HR compliance and implementing policies
  • Developed a formal grievance process and enhanced internal HR communication
  • Implemented and executed approved talent plans, leading to a remarkable 30% boost in employee engagement.
  • Collaborated with managers and training team to ensure compliance with employment laws
  • Achieved a5% reduction in worker compensation claims by implementing effective safety measures
  • Streamlined coordination with benefits providers for efficient management of FMLA, ADA, and disability cases
  • Ensured timely preparation and submission of EEO-1 reports to maintain regulatory adherence.
  • Ensured efficient management of candidate activity through JobVite ATS.
  • Provided guidance to management regarding interviewing techniques, appraisal procedures, and documentation of performance issues.
  • De-escalated work conflicts arising from employee grievances, such as accusations of harassment or other employee concerns.
  • Maintained and updated organizational charts, employee handbooks, and performance evaluation forms.
  • Researched industry trends to stay informed about current best practices in the field of compliance.
  • Assisted in special assignments and projects to support team efforts.
  • Managed employee communications for FMLA, ADA requests and disabilities cases

Stay-at-Home Parent

Lofton Home
Birmingham, AL
04.2015 - 11.2016
  • Capable of working well both independently and collaboratively.
  • Demonstrated self-motivation and a strong sense of personal responsibility.
  • Quickly grasped new concepts and adjusted effortlessly to unfamiliar circumstances
  • Provided support and guidance in a team setting.
  • Prioritized and organized tasks to efficiently accomplish goals.
  • Developed functional solutions to problems resulting in cost-savings achieved.

Recruiter

Lyons HR - PEO
07.2014 - 04.2015
  • Conducted interviews, screened, and recruited candidates for various job positions.
  • Delivered superior customer service through effective verbal and written communication while collaborating with clients to address staffing needs.
  • Managed personnel files through HRIS (Temps Plus) and produced database reports.
  • Conducted new hire orientations to acquaint associates with their job responsibilities.
  • Effectively resolved employee relations issues and client grievances by focusing on company practices and policies
  • Reviewed resumes, conducted phone screens, and managed candidate pipelines.
  • Finalized job offer details with selected candidates.

Human Resources Coordinator

Lowe's Home Improvement
02.2014 - 07.2014
  • Maintained up-to-date employee personnel files, supported payroll processing, and coordinated store scheduling.
  • Assisted in conducting on-site interviews, employee orientations, training, and employment verification requests.
  • Monitored quarterly emergency management training sessions.
  • Organized employee recognition programs to boost morale among staff members.
  • Organized employee directories and updated individual contact information.
  • Responded to internal inquiries regarding HR policies, procedures, payroll.

Education

Master of Science in Management (Human Resources) -

Purdue University Global
Virtual Campus
01.2012

Paralegal Certificate -

Kaplan Career Institute
Nashville, TN
01.2006

Bachelor of Arts in Political Science with a minor in Public Administration -

Alabama State University
Montgomery, AL
01.2003

Skills

  • Employment law
  • E-verify
  • HRIS
  • Kronos/ADP
  • Microsoft Office Applications
  • PowerPoint
  • SharePoint
  • Customer service
  • Applicant tracking system (Jobvite)
  • Document drafting
  • File and records management

Certification

SHRM-CP, Society for Human Resources Managemet, 06/01/22 - 11/01/25

Notary Public Commission, State of Tennessee, 09/05/24 - 9/05/28

References

References available upon request.

Timeline

Crew Member

Dunkin Donuts
05.2025 - Current

Household Manager

Lofton Home
11.2021 - 05.2025

HR Compliance Specialist/HR Recruiter

Dex Imaging
11.2016 - 11.2021

Stay-at-Home Parent

Lofton Home
04.2015 - 11.2016

Recruiter

Lyons HR - PEO
07.2014 - 04.2015

Human Resources Coordinator

Lowe's Home Improvement
02.2014 - 07.2014

Master of Science in Management (Human Resources) -

Purdue University Global

Paralegal Certificate -

Kaplan Career Institute

Bachelor of Arts in Political Science with a minor in Public Administration -

Alabama State University

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Jacquetta Lofton