Jada Allen
Oak Ridge
Summary
Highly skilled Public Safety Telecommunicator experienced in managing emergency response operations. Has received recognition for quality of service through effective communication, situation assessment, and coordination with emergency services. Dedicated and adaptable professional with a strong work ethic, focused on contributing to team success and supporting organizational goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
911 Emergency Dispatcher
Anderson County Sheriff's Office
Clinton
01.2025 - Current
- Monitored multiple radio frequencies simultaneously and managed/dispatched resources for incoming emergencies across multiple agencies.
- Received emergency calls and assessed urgent situations to ensure appropriate and timely responses.
- Provided clear instructions to callers during high-stress situations for safety including pre-arrivals and CPR instruction.
- Attended regular training sessions on new systems and technologies used within the dispatch center.
Volunteer Firefighter
Oliver Springs Fire Dept.
Oliver Springs
04.2022 - 02.2026
- Responded to emergency medical calls, performing lifesaving procedures and delivering critical emergency medical services to those in need.
- Engaged professionally with victims, witnesses, and personnel to ensure effective communication and coordination during incidents.
- Maintained physical fitness and updated certifications through continuous training and study, ensuring readiness for emergency response.
Dispatcher
Oliver Springs Police Dept.
Oliver Springs
01.2022 - 05.2025
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Managed multiple communication channels simultaneously, including telephone lines, radio frequencies, and computer-aided dispatch systems for effective coordination among emergency units.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
Education
High School Diploma -
Anderson County High School
Clinton, TN05-2022
Skills
- Computer-aided dispatching (Including ISOMS and RapidSOS)
- Emergency Assessment/Management
- CPR and Emergency Medical Dispatching
- Multitasking and incident prioritization
- Documentation and reporting
Certification
- NCIC Certification, 02/2026
- Emergency Medical Dispatcher Certification, APCO Institute, 06/2026
- Emergency Dispatcher Crisis Intervention Training, NAMI Tennessee, 08/24
Accomplishments
- Anderson County Dispatch Top Performance Award - 04/2026 - Initiated and provided instructions for life-saving CPR
Timeline
911 Emergency Dispatcher
Anderson County Sheriff's Office
01.2025 - Current
Volunteer Firefighter
Oliver Springs Fire Dept.
04.2022 - 02.2026
Dispatcher
Oliver Springs Police Dept.
01.2022 - 05.2025
High School Diploma -
Anderson County High School