Jada Burns
Memphis
Summary
Personable and dependable with a keen sense for customer service and effective communication. Possesses foundational knowledge of banking procedures and cash handling, including proficiency in basic financial transactions and account management. Dedicated to providing exceptional service and ensuring customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Front Desk Assistant Trainee
Tennessee College of Applied Technology
01.2024 - 12.2024
- Communicate effectively with students regarding testing schedules, locations for services, and admissions.
- Enhance the safety of TCAT by adhering to and enforcing established security policies.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Enforced policies and procedures to increase efficiency.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered customer telephone calls promptly and appropriately handled needs.
Store Assistant Manager
Circle K
12.2023 - 04.2024
- Communicated objectives to other team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Performed cash, card, and check transactions to complete customer purchases.
- Monitored customers for signs of security concerns and escalated issues to management.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Build customer relations by remembering preferences.
- Operated POS system to process payments and provide receipts.
- Provided training to new hires on store procedures, product knowledge, and customer service best practices.
- Promoted sales growth by assisting customers with product selection and offering knowledgeable recommendations.
- Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
Cashier
Mapco
09.2021 - 02.2022
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Improved efficiency, organized checkout area for optimal workflow.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
- Handled cash with high accuracy and took care to check bills for fraud.
- Learned duties for various positions and provided backup at key times.
Education
Bank Work$ Fundamentals Certificate of Completion - Banking And Finance
Career Works
Memphis, TN06.2025
No Degree - Business Administration
Tennessee College of Applied Technology
Memphis, TennesseeHigh School Diploma -
Trezevant High School
Memphis, Tennessee06.2021
Skills
- Math aptitude
- Excellent Customer service
- Cash handling expertise and cash management
- Financial analysis & Problem-Solving
- Data entry and Transaction Processing accuracy
- Customer relationship management (CRM)
- Banking, products, services, software, and regulations knowledge
- New teller training
http://www.linkedin.com/in/jada-burns-122b771b8
Certification
- Microsoft Office Pro, Test Out - May 2024
Certificate Id: 6-1C6-VG49SV
Hobbies and Interests
Occupational skills growth, Learning and Equal Opportunity Environment, Job Stability
Awards
2nd Place 2024 Opening Ceremony | Skills USA, April 2024 | Chattanooga, Tennessee
Timeline
Front Desk Assistant Trainee
Tennessee College of Applied Technology
01.2024 - 12.2024
Store Assistant Manager
Circle K
12.2023 - 04.2024
Cashier
Mapco
09.2021 - 02.2022
Bank Work$ Fundamentals Certificate of Completion - Banking And Finance
Career Works
No Degree - Business Administration
Tennessee College of Applied Technology
High School Diploma -
Trezevant High School
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