Summary

Overview

Work History

Education

Skills

Timeline

Jada James

Memphis

Summary

Proven warehouse and customer service specialist, adept in material handling and problem-solving, enhanced Amazon's operational efficiency through meticulous organization and process improvements. Excelled in high-pressure environments at William Sonoma, boosting customer loyalty through exceptional service and active listening. Skilled in Microsoft Excel and clear communication, consistently achieving and surpassing goals.
Experienced with inventory management, ensuring accurate stock levels and timely order processing. Utilizes forklift operation skills to optimize warehouse space and streamline logistics. Track record of maintaining safety standards and promoting effective teamwork.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Overview

6

6

years of professional experience

Work History

Warehouse Worker

Amazon

03.2021 - 12.2024

Loaded, unloaded, and moved material to and from storage and production areas.
Consistently lifted materials weighing as much as [Number] pounds.
Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
Reduced order processing times with streamlined picking, packing, and shipping procedures.
Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
Managed time effectively to prioritize tasks and ensure all responsibilities were completed within designated timeframes, contributing to overall team success.
Improved team performance through cross-training in multiple warehouse functions for greater flexibility and versatility.
Wrapped pallets in shrink wrap prior to loading.
Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
Expedited order fulfillment by efficiently operating various types of material handling equipment including forklifts, pallet jacks, and hand trucks.

Customer Service Representative

William Sonoma

03.2019 - 04.2021

Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Responded to customer requests for products, services, and company information.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Reduced call resolution time through efficient problem-solving and communication skills.
Documented and detailed calls and complaints using call center's CRM database.

Education

High School Diploma -

Brighton High School

Brighton, TN

05-2021

Skills

Packaging and labeling
Picking and packing
Self-motivated and disciplined
Cleaning and organizing
Order picking
Clear communication
Attention to detail

Problem-solving
Sorting and labeling
Material handling
Customer service
Active listening
Critical thinking
Data entry

Timeline

Warehouse Worker

Amazon

03.2021 - 12.2024

Customer Service Representative

William Sonoma

03.2019 - 04.2021

High School Diploma -

Brighton High School