Jada Messick
Murfreesboro
Summary
Highly motivated and disciplined professional with a strong background in both military service and customer service. Proven ability to excel in high-pressure environments, demonstrating resilience, adaptability, and a commitment to excellence. Skilled in resolving conflicts, enhancing customer satisfaction, and building strong relationships through effective communication and active listening. Experienced in collaborating with diverse teams to achieve organizational goals while maintaining a customer-centric approach. Ready to leverage leadership skills and a service-oriented mindset to contribute positively to a dynamic team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
88M Motor Transport Operator
TN Army National Guard
10.2015 - Current
- Enlisted on October 29, 2015.
- Promoted to Sergeant (E5) on November 8, 2020.
- Deployment to South West Border in Texas.
- Four months of basic training and Motor Transport Operator school in Fort Leonard Wood, Mo.
- Increased unit cohesion by fostering a positive work environment through clear communication and teamwork among peers.
- Strengthened morale among fellow soldiers through active listening, empathy, and encouragement in difficult situations.
- Upheld high standards of professionalism both on-and off-duty representing the US military with honor at all times.
- Developed strong leadership skills through rigorous training and hands-on experience in high-pressure situations.
Border Patrol Support
US Army National Guard
10.2023 - 12.2024
- Worked directly with civilian law enforcement agency, Border Patrol, in support of counter drugs/ counter narcotics, illegal crossings and potential terrorist activity.
- Provided security along South West Border to maintain surveillance through an infrared camera system.
- Monitored cameras, ground detections, and aerial armor in Tactical Operations Center.
- Proven ability to learn quickly and adapt to new situations.
- Collaborated with fellow service members from other branches during joint exercises, demonstrating adaptability and teamwork capabilities.
Sales & Estimating
B & B Flooring
06.2019 - 09.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Scheduled estimates and installation appointments.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs..
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients..
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable.
- Conducted thorough site visits to gather essential information for precise estimates, minimizing potential change orders during construction phases.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Reviewed project plans and specifications to understand project requirements to meet clients' needs.
- Worked with clients one on one from start to finish on their flooring project.
Carhop Server
Sonic Drive In
07.2014 - 05.2019
- Cultivated warm relationships with regular customers.
- Increased customer satisfaction by providing prompt and friendly service.
- Utilized strong multitasking abilities to balance multiple responsibilities simultaneously without sacrificing quality of service.
- Demonstrated flexibility in adapting to changes in work schedules or assignments as needed.
Education
Associate of Science - Prescience of Nursing
Columbia State Community College
Columbia, TN11-2027
Skills
- Vehicle inspection procedures
- Heavy equipment operation
- First aid training
- Record keeping
- Cross-cultural awareness
- Strong work ethic
- Dependable and reliable
- Attention to detail
- Decision-making
- Critical thinking
- Data entry
- Telephone etiquette
- Project scheduling
Certification
- CPR/AED Certification
Timeline
Border Patrol Support
US Army National Guard
10.2023 - 12.2024
Sales & Estimating
B & B Flooring
06.2019 - 09.2023
88M Motor Transport Operator
TN Army National Guard
10.2015 - Current
Carhop Server
Sonic Drive In
07.2014 - 05.2019
Associate of Science - Prescience of Nursing
Columbia State Community College
Similar Profiles
Easton PorterEaston Porter
Motor Sergeant at Tn Army National GuardMotor Sergeant at Tn Army National Guard
Tyrone DixonTyrone Dixon
Recruiter Team Leader at TN Army National GuardRecruiter Team Leader at TN Army National Guard
Aiden BaumgartnerAiden Baumgartner
Human Resources Specialist (42A) at TN Army National GuardHuman Resources Specialist (42A) at TN Army National Guard