Ja'Dashia Murphy
Jackson,TN
Summary
Dynamic Residential House Manager with a proven track record at Encare LLC, skilled in conflict resolution and staff management, I successfully implemented effective communication strategies and organized engaging community activities Enhanced resident satisfaction through effective communication and timely issue resolution. Demonstrated expertise in incident reporting and safety inspections, fostering a supportive community environment while ensuring compliance with regulations. Certified in CPR/AED and dedicated to high-quality care.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Residential House Manager
Encare LLC
03.2023 - Current
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Served as liaison between residents, staff, and external service providers to ensure seamless communication and coordination of services for the community''s benefit.
- Maintained a safe living environment by enforcing house rules and conducting regular safety inspections.
- Streamlined daily operations for increased efficiency through effective staff management and delegation of tasks.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Assisted residents with daily hygiene and living tasks.
- Developed strong relationships with residents, fostering a positive and supportive living community.
- Conducted regular performance evaluations for staff members, providing constructive feedback on areas needing improvement.
- Recruited hired, and trained new staff members, cultivating a high-performance team dedicated to excellent resident service.
- Implemented conflict resolution strategies when mediating disputes between residents or staff members.
- Improved overall house cleanliness, implementing strict cleaning schedules for staff members.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Managed day-to-day operation of home to comply with regulations and agency standards.
Assistant Store Manager
Arby's Roast Beef
09.2022 - 08.2023
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
Residential House Manager
Aplus Care Solutions
12.2019 - 08.2022
- Coordinated maintenance requests, ensuring prompt completion of repairs and minimal disruption to residents.
- Created detailed reports regarding facility conditions, incident occurrences, or other pertinent information as requested by ownership or management personnel.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Organized social activities for residents to promote camaraderie and engagement within the community.
- Assisted residents with daily hygiene and living tasks.
Education
High School Diploma -
North Side High School
Jackson, TN05-2017
Skills
- Staff management
- Incident reporting
- Safety inspections
- Team building
- Effective communication
- Time management
- Performance evaluation
- Menu planning
- Activities scheduling
- First aid training
- Childcare experience
- Staff training
- Preventive Maintenance
- Employee scheduling
- Teamwork
- Multitasking capacity
- Excellent communication
- Team collaboration
- Active listening
- Certified in CPR/AED
- HIPAA guidelines
- Medication Administration
- Computer Skills
- Microsoft Enhanced
- Supervising
Certification
- ServSafe Food Handler's Certification
- First Aid Certification
- CPR/AED Certification
- DHS Child Care Certification
Timeline
Residential House Manager
Encare LLC
03.2023 - Current
Assistant Store Manager
Arby's Roast Beef
09.2022 - 08.2023
Residential House Manager
Aplus Care Solutions
12.2019 - 08.2022
High School Diploma -
North Side High School
Similar Profiles
Jamiya WatkinsJamiya Watkins
Caregiver at Encare LLCCaregiver at Encare LLC
Kendria StrayhornKendria Strayhorn
DSP (Direct Support Professional) at EncareDSP (Direct Support Professional) at Encare
SONIYA PERIKILAMTHARAPPEL GEORGESONIYA PERIKILAMTHARAPPEL GEORGE
Team Leader at Encare Pvt LtdTeam Leader at Encare Pvt Ltd