Jade McCarter
Morristown
Summary
I am a serv safe certified Manager with a proven track record at Sonic, excelling in employee training and customer service. Consisting of cash handling and decision making, I implemented process improvements that enhanced order accuracy and reduced wait times, fostering a loyal customer base and a motivated team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Shift Manager
Sonic
10.2024 - Current
- Supervised daily operations to ensure staff adherence to safety protocols and efficiency standards.
- Trained and mentored new team members on customer service best practices and operational procedures.
- Managed inventory levels, ensuring timely restocking of supplies and minimizing waste.
- Coordinated shift schedules, optimizing staffing levels to meet peak service demands.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Conducted regular performance evaluations, providing constructive feedback to enhance team member skills.
- Implemented process improvements that enhanced order accuracy and reduced wait times for customers.
Server
Apple Bees
07.2021 - 07.2023
- Provided exceptional customer service, ensuring guest satisfaction and timely dining experiences.
- Assisted in menu suggestions, enhancing customer engagement and dining enjoyment.
- Maintained cleanliness and organization of dining area, contributing to a welcoming atmosphere.
- Collaborated with kitchen staff to ensure efficient order delivery and accuracy.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
Crew Trainer
McDonald’s
07.2015 - 08.2020
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety and sanitation protocols during training sessions.
- Assisted in developing training materials to enhance crew member performance.
- Provided ongoing support and mentorship to team members for skill development.
Education
High School Diploma - Nursing Administration
Jefferson County High School
Dandridge, TN05.2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
Certification
Serv Safe
Timeline
Shift Manager
Sonic
10.2024 - Current
Server
Apple Bees
07.2021 - 07.2023
Crew Trainer
McDonald’s
07.2015 - 08.2020
High School Diploma - Nursing Administration
Jefferson County High School