Jade Millraney
Brentwood
Summary
Orthopedic trauma sales representative with hands-on operating room experience supporting Level II trauma centers. Provides real-time intraoperative expertise, product guidance, and instrumentation management to ensure safe, efficient surgical outcomes. Builds strong relationships with orthopedic trauma surgeons, OR leadership, and supply chain teams to drive product utilization and conversion opportunities. Known for reliability, rapid response, and the ability to perform under high-pressure clinical environments. Passionate about patient outcomes, surgeon support, and operational excellence within the orthopedic trauma space.
Overview
8
8
years of professional experience
Work History
Orthopedic Trauma Representative
Stryker / Surgicor
Nashville, TN
10.2024 - Current
- Provide intraoperative support for complex fracture repair cases (intramedullary nails, locking plates, external fixation, biologics), ensuring accurate implant selection and proper instrumentation setup.
- Support Level II trauma hospitals with real-time product expertise, contributing to safe, efficient, and successful surgical workflows.
- Build and maintain strong relationships with orthopedic trauma surgeons, OR staff, nursing leadership, and hospital supply chain.
- Deliver OR in-services and product training, improving clinical staff confidence and reducing setup time and case errors.
- Manage trauma inventory and call sets, ensuring 100% readiness for scheduled and emergent procedures.
- Provide 24/7 on-call support, demonstrating reliability and composure during high-pressure, time-sensitive trauma cases.
- Coordinate surgeon educational events (lunches/dinners), facilitate product discussions, and gather clinical feedback to support long-term adoption.
- Collaborate with internal teams (marketing, clinical specialists, contracts) to support hospital evaluations, conversions, and long-term growth initiatives.
Retail Sales Specialist (Seasonal)
Hand & Stone Massage and Facial Spa
Franklin, TN
05.2023 - 08.2023
- Tailored product and membership recommendations to individual client needs, increasing customer satisfaction and retention.
- Consistently exceeded weekly sales quotas, contributing to the location becoming the highest-performing spa in Tennessee.
- Strengthened client relationships through attentive listening, needs assessment, and solution-based communication.
Customer Service Specialist (Seasonal)
The Home Depot
Brentwood, TN
05.2020 - 12.2022
- Resolved customer concerns with professionalism and empathy, maintaining a calm, solutions-oriented approach.
- Supported high-volume customer interactions while delivering exceptional service and conflict de-escalation.
- Ensured a positive customer experience by providing clear guidance, product education, and issue resolution.
Creative Coordinator Intern
Pfeffer Torode Architecture
Nashville, TN
05.2022 - 08.2022
- Executed digital and social media strategies that increased engagement by 30%.
- Researched industry trends to develop relevant, competitive content.
- Analyzed platform analytics and user feedback to refine content strategy and improve audience reach.
Lifeguard
Brentwood Country Club
Brentwood, TN
05.2018 - 08.2019
- Responded rapidly to emergency situations, administering first aid/CPR when needed.
- Ensured the safety of swimmers through consistent pool surveillance and equipment checks.
- Demonstrated patience, empathy, and sound judgment in high-stress scenarios.
Education
Bachelor of Arts - Public Relations
University of Tennessee, Knoxville — College of Communication & Information
05.2024
Skills
- Orthopedic Trauma Systems (nails, plates, external fixation, biologics)
- Intraoperative Case Support
- Hospital & Surgeon Relationship Development
- Inventory & Logistics Coordination
- Sales Strategy & Product Education
- Analytical & Critical Thinking
- Customer/Client Service Excellence
- Team Collaboration & Communication
- High-Pressure, On-Call Responsiveness
Timeline
Orthopedic Trauma Representative
Stryker / Surgicor
10.2024 - Current
Retail Sales Specialist (Seasonal)
Hand & Stone Massage and Facial Spa
05.2023 - 08.2023
Creative Coordinator Intern
Pfeffer Torode Architecture
05.2022 - 08.2022
Customer Service Specialist (Seasonal)
The Home Depot
05.2020 - 12.2022
Lifeguard
Brentwood Country Club
05.2018 - 08.2019
Bachelor of Arts - Public Relations
University of Tennessee, Knoxville — College of Communication & Information