Jadelyn D. Proffitt
Memphis
Summary
Professional care provider equipped for direct care roles with strong emphasis on client well-being. Skilled in personal care, medication administration, and daily living support. Known for excellent team collaboration, flexibility in dynamic environments, and achieving meaningful outcomes. Reliable and compassionate, capable of adapting to diverse needs and ensuring supportive atmosphere.
Overview
7
7
years of professional experience
Work History
Service Representative
GEICO, Government Employees Insurance
09.2018 - 01.2022
- Maintained productivity and quality standards at all times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Consistently demonstrated a strong work ethic, arriving punctually for shifts and maintaining focus on providing top-tier service throughout entire workday.
- Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
- Increased customer retention with exceptional interpersonal skills and proactive problem-solving abilities.
- Participated in ongoing training programs to stay abreast of industry trends, emerging technologies, and best practices within the field of customer service.
- Mentored junior team members, providing guidance and support as needed while helping them develop their customer service skills.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other customer service managers.
Member of the Direct Care Staff
Resolute Treatment Facility
05.2015 - 03.2019
- Ability to communicate effectively with troubled youth
- Able to make quick, effective decision in crisis situation
- Ability to recognizing situational changes and properly document behavior
- Ability to recognize unsafe practices and rectify immediately
- Responsible for safely transporting youth to and from various community events
- Valid Indiana drivers license
- Understand laws associated with caregivers and acute care facilities
- Documented patient progress through detailed record-keeping, contributing to ongoing evaluation of care plans effectiveness.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Transported individuals to events and activities, medical appointments, and shopping trips.
Supervisor
Tilted Kilt Pub & Eatery
10.2015 - 05.2016
- Managed employees
- Effectively communicate with all staff members and management
- Provided great customer service while maintaining a safe working environment
- Successfully recorded invoices
- Manager a large revenue in relation to inventory control, and wasteful usage
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Education
Associate of Science - Allied Health Science
Danville Area Community College
Danville, IL01.2015
Lindsay Wilson College
Columbia, KY01.2013
Associate of Applied Science - Sonography
Concorde Career College
Memphis, TN04-2025
High school or equivalent -
Warren Central High School
Indianapolis, IN01.2012
Skills
- Effective Communication
- Skilled in Microsoft Office Applications
- Proficient Typist
- Effective Multitasking
- CPR Trained Professional
- Emergency Preparedness Planning
- Manual Support
- Proficient in Ultrasound Operation
- Accurate Diagnostic Imaging
- Creative Solution Development
- Prioritization of Tasks
Professional References
- Sam Williams, Milieu Coordinator, Resolute Treatment, (317) 989-7792
- Angela Jessop, Sonographer RDMS (OB,ABD), Concorde Career College, ajessop@concorde.edu, (901) 881-2694
- Jenna Embry, Sonography RDMS (OB, ABD), Jackson Baptist Hospital, (901)430-2230
Personal Reference
Jackie Jennings, mother, Manager, Nike Memphis, 317-677-6197
Timeline
Service Representative
GEICO, Government Employees Insurance
09.2018 - 01.2022
Supervisor
Tilted Kilt Pub & Eatery
10.2015 - 05.2016
Member of the Direct Care Staff
Resolute Treatment Facility
05.2015 - 03.2019
Lindsay Wilson College
High school or equivalent -
Warren Central High School
Associate of Science - Allied Health Science
Danville Area Community College
Associate of Applied Science - Sonography
Concorde Career College
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