Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jaekob LaCoursier

Murfreesboro

Summary

Safety-focused and highly efficient professional with two years of leadership experience as a Operational Leader, excelling in time management, team coordination, and exceptional customer service. Proactively ensure workplace safety and compliance with Company, State, and Federal policies and regulations while resolving operational challenges swiftly and effectively. Demonstrated expertise in public relations, and problem resolution during fast-paced, high-pressure situations. Gained practical experience in Safety management and Systems through facility maintenance and logistics work as a seasonal assistant with the City of Oak Creek’s DPW. Adept at prioritizing safety, fostering collaborative team environments, and driving operational efficiency. Seeking to leverage this robust skill set in an airport operations role.

Overview

3
3
years of professional experience

Work History

Shift Leader

Chick-fil-A
05.2023 - Current
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Enforced company policies and regulations with employees.
  • Frequently inspected production area to verify proper equipment operation.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.

Seasonal Laborer

City of Oak Creek
06.2022 - 08.2022
  • Performed maintenance on roads, parkways, recreational areas, and facilities.
  • Responding to residence requests for work orders.
  • Residence assistance at recycling center
  • Removal of debris from roadways, parks, residential areas.
  • Set up and take down city events, festivals, parades, and other coordinated activities

Education

Bachelor of Science - Aviation Management

Middle Tennessee State University
Murfreesboro, TN
05-2025

Skills

  • Team collaboration and leadership
  • Professional appearance
  • Daily workflows
  • Strong verbal and written communication
  • Resource management
  • Operations support
  • Problem-solving
  • Customer service skills
  • Time management
  • Complaint resolution

Timeline

Shift Leader

Chick-fil-A
05.2023 - Current

Seasonal Laborer

City of Oak Creek
06.2022 - 08.2022

Bachelor of Science - Aviation Management

Middle Tennessee State University
Jaekob LaCoursier