Enhanced patient experience through compassionate care and communication during blood draw procedures.
Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
Centrifuged blood samples as outlined in clinical protocols.
Professional Assistant
Berkshire and Hathaway Home Services
01.2010 - Current
Created and delivered marketing materials for a local real estate agent to over10,000 homes
Developed tracking system to maintain oversight of complex deadline procedures
Established client rapport using unique customer service abilities
Customer Service Representative
Tractor Supply Company
01.2021 - 03.2023
Worked from home helping assist customers with sales and issues with orders. Called multiple stores to make sure to meet the customers needs.
Education
Phlebotomy License -
Clinical Training Institute
Santa Maria, CA
03.2007
High School Diploma - undefined
Cabrillo High School
01.2005
Skills
Venipuncture
Order of draw
Patient care
Specimen handling
Patient support
Certification
Clinical Training Institute – American Medical Technologist, License #CPT000625482013
Assistance with Medications Certificate2007
CPR & First-Aid/AED Certification (2013)
Loan Manager Certification (2010)
Mandt Training and Certification (2007)
Interactive Field Experience
Dignity Health Hospital – Santa Maria2014-2021
Customer service and help register patients. Answer phones. Input all patient’s information. Insurance verification. Draw patients and help them with their medical needs. Lots of computer work and patient care.