Jaimie Anderson
Chattanooga
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Account Executive position. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Skilled professional with experience in sales, customer service, and data entry. Exceptional interpersonal and problem-solving skills. Ready to help team achieve company goals.
Overview
9
9
years of professional experience
Work History
Interim Associate Coach/Launch Intern
T-Mobile
05.2022 - Current
- Trained new hires to perform cross-training exercises with experienced workers.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Monitored and evaluated training performance to determine quality and cohesiveness.
Account Expert
T-Mobile
07.2016 - Current
- Deployed meticulous organization skills by assisting in coordination of customer deliverables.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Researched billing errors and discrepancies to initiate corrective action.
Customer Service Team Leader
Convergys
05.2014 - 06.2016
- Kept accurate records to document customer service actions and discussions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
Education
Bachelor of Arts - Business Administration And Management
Purdue Global University
Lafayette, IN06.2024
High School Diploma -
Portsmouth Abbey School
Portsmouth, RI05.2008
Skills
- Investigative Procedures
- Multifaceted Research
- Problem Identification
- Customer Account Review
- Organizational Skills
- Persuasive Negotiations
- Customer Needs Assessments
- Negotiation and Resolution
- Training and Teaching
- Credit Adjustments
Accomplishments
Top Performing Team Member in February, April, and June
Timeline
Interim Associate Coach/Launch Intern
T-Mobile
05.2022 - Current
Account Expert
T-Mobile
07.2016 - Current
Customer Service Team Leader
Convergys
05.2014 - 06.2016
Bachelor of Arts - Business Administration And Management
Purdue Global University
High School Diploma -
Portsmouth Abbey School
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