Jairus Golden
Nashville
Summary
Jairus is an accomplished management professional with extensive experience in district-level operations, consistently driving operational excellence and orchestrating strategic initiatives while maintaining a strong focus on delivering unparalleled customer service. Adept at leveraging innovative methodologies to devise solutions and enhance organizational efficiencies, with a proven history of meeting challenges within complex environments that require collaborative skills to contribute to overall company growth and success. Known for a stellar track record of delivering results in fast-paced and ambiguous settings, excelling in securing win-win outcomes and adeptly navigating cross-functional teams.
Overview
12
12
years of professional experience
Work History
Account Manager
Asurion
11.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
Airport Logistics
Bradford Logistics
06.2024 - Current
- Assisted in preparing comprehensive reports on import activities, providing valuable insights for upper management decision-making processes.
- Mitigated potential shipment disruptions by proactively identifying potential bottlenecks or delays in the supply chain.
- Improved customer satisfaction rates by promptly addressing inquiries and resolving issues related to import logistics.
- Collaborated with suppliers for optimal pricing negotiations, resulting in cost savings for the company.
- Coordinated closely with sales teams to guarantee accurate delivery timelines, contributing to increased customer retention rates.
Strategic Account and Sales Manager / Assistant GM
Aarons
08.2023 - 05.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
IHX Area Manager
AT&T
02.2022 - 08.2023
- Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
- Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
- Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Assessed reports to evaluate performance, develop targeted improvements, and implement changes.
Logistics Broker
Western Express
08.2021 - 02.2022
- Conducted thorough analyses of carrier performance metrics to inform strategic decision-making on partnership agreements.
- Achieved cost reductions in overall transportation spend by identifying opportunities for consolidation or mode optimization.
- Contributed to the development of company-wide best practices for logistics brokerage, establishing a high standard of excellence for all team members to follow.
- Collaborated with sales teams to support business growth through efficient logistics solutions tailored to customer needs.
- Reduced transportation costs through strategic carrier negotiations and volume discounts.
Senior Territory Sales Representative
Verizon
12.2018 - 08.2021
- Negotiated contracts with clients, ensuring mutually beneficial terms for both parties involved.
- Drove sales territory and market share growth with negotiation and networking techniques.
- Conducted thorough market research to gather intelligence on competitor strategies and industry trends, using this information to create targeted sales approaches.
- Delivered comprehensive product training sessions for both clients and internal team members alike, ensuring a thorough understanding of product features and benefits across all stakeholders.
- Organized regular client meetings to discuss account progress, ensuring a consistent line of communication was maintained between the company and its valued customers.
Used Car Buyer
Wholesale Inc
05.2016 - 12.2018
- Improved used car inventory quality by evaluating and selecting vehicles through detailed inspections and analysis.
- Optimized dealership turnover rate by promptly sourcing desired vehicles based on market demand and sales team feedback.
- Streamlined the buying process for increased efficiency, implementing digital tools for documentation and communication.
- Maintained comprehensive market knowledge to identify trends in vehicle values, making informed purchasing decisions that benefited the dealership''s bottom line.
- Leveraged strong analytical abilities to make data-driven decisions regarding which vehicles to purchase, considering factors such as age, mileage, and market demand.
Order Selector
SYSCO NASHVILLE
12.2012 - 04.2016
- Supported efficient truck loading by meticulously organizing outbound shipments
- Handled product movement using battery-powered pallet jacks, forklifts, and hand trucks
- Diligently processed more than1000 orders per hour with an impressive95% accuracy rate
- Maintained meticulous documentation, completing all necessary forms and updating accounts with each order
- Proficiently troubleshooted issues and devised effective solutions to uphold operational efficiency
- Operated warehouse equipment with precision and strict adherence to manufacturer instructions, minimizing the risk of accidents and malfunctions
Education
Completed coursework - Business Management
Volunteer
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Account development
- Project management
- Contract negotiation
CAREER OBJECTIVE
IHX Area Manager, AT&T, Nashville, TN Logistics Broker, Western Express, Nashville, TN Area Retail Sales Manager, T-Mobile, Nashville, TN
Timeline
Account Manager
Asurion
11.2024 - Current
Airport Logistics
Bradford Logistics
06.2024 - Current
Strategic Account and Sales Manager / Assistant GM
Aarons
08.2023 - 05.2024
IHX Area Manager
AT&T
02.2022 - 08.2023
Logistics Broker
Western Express
08.2021 - 02.2022
Senior Territory Sales Representative
Verizon
12.2018 - 08.2021
Used Car Buyer
Wholesale Inc
05.2016 - 12.2018
Order Selector
SYSCO NASHVILLE
12.2012 - 04.2016
Completed coursework - Business Management
Volunteer
Similar Profiles
Andre MenefeeAndre Menefee
Tech II 5G Verizon Service Technician at AsurionTech II 5G Verizon Service Technician at Asurion
Christopher NeedhamChristopher Needham
In Store Repair Supervisor at AsurionIn Store Repair Supervisor at Asurion
Kayla JacksonKayla Jackson
Customer Service Representative II at AsurionCustomer Service Representative II at Asurion