Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Jakayla Clark

Memphis

Summary

Dynamic Order Processor at Jtekt North America with proven expertise in workflow management and process improvement. Skilled in inventory management and employee training, I enhanced order accuracy and team productivity. Adept at problem-solving and effective communication, I consistently delivered exceptional customer service in fast-paced environments. Skilled in managing and processing customer orders with efficiency and accuracy. Have experience in maintaining detailed records, coordinating with logistics for timely delivery, and ensuring customer satisfaction through effective communication. Possess strong organizational skills and ability to multitask under tight deadlines. Contributed to streamlining order processing procedures, resulting in improved workflow and customer feedback.

Overview

9
9
years of professional experience

Work History

Order Processor

Jtekt North America
Memphis
11.2022 - Current
  • Led daily order processing team to ensure timely fulfillment of customer requests.
  • Oversaw workflow management and prioritized tasks for efficient order processing operations.
  • Trained new team members on order entry systems and company procedures.
  • Coordinated with warehouse staff to ensure accurate inventory management and product availability.
  • Implemented process improvements to enhance order accuracy and reduce errors.
  • Assisted in resolving customer inquiries related to order status and delivery issues.
  • Monitored team performance and provided feedback to enhance productivity and morale.
  • Maintained documentation of order processing procedures for compliance and training purposes.
  • Communicate with CSRs daily to make sure all orders are going out correctly
  • fast-paced environment

Release of Information Specialist

Lifepoint Health
Memphis
01.2023 - 05.2025
  • Support the resolution of HIPAA-related release issues.
  • Process medical ROI requests in a timely and efficient manner.
  • Provide exemplary customer service in person, on the phone, and via email.

  • Prepared correspondence notifying requestors when additional documentation is needed prior to releasing requested documents.
  • Responded promptly and professionally to customer inquiries via telephone or email.
  • Resolved issues relating to incomplete or inaccurate authorizations.

Stocker

Victoria Secret
Collierville
04.2024 - 04.2025
  • Stocked shelves with merchandise to maintain visual appeal and accessibility.
  • Organized backroom inventory to optimize space and improve efficiency.
  • Assisted customers in locating products and answered their inquiries.
  • Maintained cleanliness of sales floor to enhance shopping experience.
  • Trained new staff on stocking procedures and store standards efficiently.
  • Stocked shelves with newly arrived products.
  • Lifted materials of varied weights on regular basis.
  • Moved and rebuilt shelves, racks and displays to increase visibility of merchandise.
  • Inspected stock for damage or defects and reported issues to management.
  • Updated product labels to reflect accurate pricing.
  • Coordinated with management to identify and resolve inventory discrepancies.
  • Demonstrated great teamwork skills with staff members involved in production and transport.
  • fast-paced environment

Sr. Customer Service Specialist {remote}

Conduent
02.2020 - 05.2024
  • Resolved customer inquiries using CRM systems and effective communication techniques.
  • Trained new staff on company policies and customer service protocols.
  • Ensure investigative notes related to any contact with providers and clients are documented and accessible throughout the applicable systems.
  • Coach and mentor less experienced team members on claims handling, resource and appropriated resolutions.

  • Managed escalated customer issues to ensure timely resolution and satisfaction.
  • Provided technical support and troubleshooting assistance to customers.
  • Analyzed data trends related to customer service performance metrics.

Problem Solver

amazon fulfilment
Memphis
11.2018 - 10.2022
  • Analyzed complex problems to identify effective solutions for client issues.
  • Trained new staff on problem-solving techniques and company protocols effectively.
  • Made decisions and resolved issues using critical thinking and analytical skills.
  • Troubleshooting package issues, assisting with delivery problems, and ensuring efficient workflow.
  • Addressing issues related to delivery drivers or partners and ensuring timely delivery of packages.
  • The ability to walk, stand, and lift for extended periods, as the job can involve physical activity.
  • fast-paced environment

Customer Service Representative

Teleperformance USA
Memphis
08.2019 - 11.2021
  • Managed customer inquiries through phone and email, ensuring timely responses.
  • Documented customer interactions in the CRM system for future reference and analysis.
  • Maintained knowledge of product offerings to provide accurate information to customers.
  • Assisted in developing training materials to enhance team performance and skills.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Ability to support customer service calls for multiple lines of business
  • Ability to data-enter requests.

Car Hopper

sonic
Memphis
05.2016 - 08.2018
  • Delivered food orders to customers in a timely manner.
  • Maintained cleanliness of dining and service areas.
  • Assisted kitchen staff with food preparation tasks.
  • Communicated customer requests to kitchen and management staff.
  • Operated point-of-sale system for order processing.
  • Ensured accuracy of orders before delivery to customers.
  • Trained new team members on service protocols and procedures.
  • Verified customer identification and credit card information.
  • fast-paced environment

Education

High School Diploma -

Oakhaven High School
Memphis, TN
05-2013

Some College (No Degree) -

Middle Tennessee State University
Murfreesboro, TN

Skills

  • Order processing
  • Inventory management
  • Workflow management
  • Document management
  • CRM systems
  • Customer service rep

  • Data entry
  • Team collaboration
  • Process improvement
  • Time management
  • Employee training
  • Problem solving
  • Effective communication
  • Performance monitoring
  • Purchase order management
  • Verifying shipments
  • Fulfillment management
  • Order picking
  • Delivery packaging
  • Shipping procedures
  • Returns processing
  • Releasing orders
  • Safety practices
  • Verifying merchandise
  • Invoicing and billing
  • Data entry skills
  • Teamwork orientation
  • Shipment processing
  • Supply chain coordination
  • Problem-solving abilities

References

References available upon request.

Timeline

Stocker

Victoria Secret
04.2024 - 04.2025

Release of Information Specialist

Lifepoint Health
01.2023 - 05.2025

Order Processor

Jtekt North America
11.2022 - Current

Sr. Customer Service Specialist {remote}

Conduent
02.2020 - 05.2024

Customer Service Representative

Teleperformance USA
08.2019 - 11.2021

Problem Solver

amazon fulfilment
11.2018 - 10.2022

Car Hopper

sonic
05.2016 - 08.2018

High School Diploma -

Oakhaven High School

Some College (No Degree) -

Middle Tennessee State University

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Jakayla Clark