Jake Bolton
Knoxville
Summary
Seasoned Operations Manager and talented leader with 14 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
15
15
years of professional experience
Work History
Assistant Vice President Credit & Risk Operations Manager
Elavon
2018.01 - Current
- Drove exceptional productivity: Spearheaded initiatives that significantly improved Credit team performance, achieving higher productivity with fewer employees while ensuring strict AML/BSA/KYC compliance standards
- Exemplary audit management: Successfully managed comprehensive audits, including FLOD, CMRA, and
- OCC, for various business line activities, all resulting in outstanding ratings
- Championed regulatory compliance: Led the implementation and planning efforts for new laws and regulations, ensuring the organization’s seamless compliance with regulatory requirements
- Strategic team optimization: Directed multiple production teams through complex department mergers, optimizing work functions and maintaining peak operational efficiency
- Innovative problem solver: Spearheaded the exit of the CBD portfolio, managing audits related to
- Elavon’s handling of CBD/Cannabis accounts, and led post-exit remediation efforts, demonstrating strategic problem-solving skills.
Senior Collections Manager
GC Services
2009.01 - 2018.01
- Revenue enhancement: Restructured garnishment processes, resulting in a remarkable monthly revenue increase of $1.5MM through innovative strategies and effective management techniques
- Team leadership and development: Developed and supervised diverse teams, aligning them with various objectives, including administration, compliance, collections, and payment retention, ensuring a cohesive and high-performing workforce
- Rigorous compliance management: Responded to FCC, CFBD, and Dept of Education audits, ensuring strict compliance with federal collections laws
- Implemented swift and effective remediation strategies when issues were identified
- Proactive system enhancement: Identified system issues through rigorous transactional testing
- Conducted training sessions for collection team members on Fair Lending, HIPAA, UDAAP, and related credit regulations, ensuring compliance with company policies and regulations
- Strategic analysis and recommendation: Communicated findings and made strategic recommendations to executive team members based on comprehensive transactional testing and thorough reviews of company policies, procedures, and regulations.
Education
Bachelor of Political Science - Public Administration
The University of Tennessee
Knoxville, TNMaster of Business Administration (MBA) - Graduating
Carson Newman University
Knoxville, TN05.2024
Skills
- Staff Management
- Policy Compliance
- Risk Management
- Strategic Planning
- Decision Making & Judgment
Timeline
Assistant Vice President Credit & Risk Operations Manager
Elavon
2018.01 - Current
Senior Collections Manager
GC Services
2009.01 - 2018.01
Bachelor of Political Science - Public Administration
The University of Tennessee
Master of Business Administration (MBA) - Graduating
Carson Newman University
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