Jake Fields
Knoxville
Summary
I am an adaptable individual known for effective conflict resolution and collaborative teamwork. With a background in high-pressure environments, I excel in enhancing customer relations and driving operational efficiency. I am ready to support organizational goals through strong teamwork, effective communication, and constructive time-management.
Overview
2
2
years of professional experience
Work History
Associate
Andy's Frozen Custard
Knoxville, TN
05.2024 - 01.2025
- Assisted customers with menu selections and provided information on products.
- Engaged with colleagues to streamline service processes, prioritizing teamwork and efficiency in operations.
- Developed resilience and adaptability by thriving in high-pressure, fast-paced environments.
- Developed skills to effectively mediate and resolve conflicts, enhancing workplace harmony and customer relations.
Fulfillment Expert
Target
Knoxville, TN
11.2022 - 07.2023
- Managed accurate selection and packaging of online and pickup orders, ensuring timely delivery.
- Addressed customer questions and concerns to enhance service experience.
- Developed organizational skills aimed at streamlining operations and improving productivity.
- Executed drive-up pickup orders under tight time constraints, enhancing time management capabilities.
Basketball Coach
West Bearden Basketball League
Knoxville, TN
11.2022 - 02.2023
- Formulated practice plans to support continuous skill development and optimize team performance.
- Trained athletes in core techniques, emphasizing individual improvement and fostering a strong team dynamic.
- Established an atmosphere centered on selflessness and cooperative efforts to drive team success.
Education
Bachelor of Science - Sports Communication
University of Tennessee
Knoxville, TN12-2026
Skills
- Customer service
- Collaborative teamwork
- Effective conflict resolution
- Effective communication
- Organization
- Team leadership
Timeline
Associate
Andy's Frozen Custard
05.2024 - 01.2025
Fulfillment Expert
Target
11.2022 - 07.2023
Basketball Coach
West Bearden Basketball League
11.2022 - 02.2023
Bachelor of Science - Sports Communication
University of Tennessee