Jake Rice
Knoxville
Summary
Dynamic and adaptable professional with a proven track record in leadership and team management, consistently delivering results in fast-paced environments. Expertise in business acumen complemented by strong organizational skills, including budget management and strategic planning. Committed to driving operational excellence while fostering a positive work environment that promotes high performance and collaboration. Recognized for inspiring teams and implementing effective solutions that align with organizational goals.
Overview
3
3
years of professional experience
Work History
Assistant General Manager
Andy’s Frozen Custard
07.2025 - Current
- Supervise daily operations and lead a team employees to maintain efficiency and safety standards
- Manage inventory and coordinate weekly truck orders to ensure consistent product availability
- Train and mentor new staff, improving service quality and team performance
Shift Lead
Andy’s Frozen Custard
09.2023 - 07.2025
- Directed shift operations for many employees, ensuring smooth service during peak hours
- Delivered high-quality customer service, increasing customer satisfaction and repeat visits
- Enforced safety protocols and cleanliness standards, contributing to a safe, welcoming environment
Office Clerk
The Oberman & Rice Law Firm
01.2023 - 08.2024
- Organized and maintained client files, ensuring confidentiality and accuracy
- Streamlined scanning and copying processes to improve office efficiency
- Supported attorneys and staff with administrative tasks, contributing to timely case preparation
Bicycle Mechanic
Bear Paw Bikes
06.2023 - 08.2023
- Performed maintenance and repairs on X+ bicycles, improving customer satisfaction and safety
- Monitored and restocked parts inventory to ensure availability and reduce downtime
- Communicated technical information clearly to customers, strengthening trust and loyalty
Bicycle Mechanic Intern
The Bike School
03.2023 - 05.2023
- Assisted with customer consultations and bike fittings to ensure safety and performance
- Supported e-commerce by photographing and documenting bikes for online sales
- Learned and applied fundamental repair skills to support senior mechanics
Education
High School Diploma -
Bearden High School
Knoxville, TN05-2025
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Food safety and sanitation
- Training and development background
- Employee scheduling
Accomplishments
- Junior Honor Society
- BHS Academic Honor Roll (2021 – 2025)
- Knox County Honor Blue Band (2023)
- BHS Rotary Club (2024-2025)
- Supervised team of 25 staff members.
Timeline
Assistant General Manager
Andy’s Frozen Custard
07.2025 - Current
Shift Lead
Andy’s Frozen Custard
09.2023 - 07.2025
Bicycle Mechanic
Bear Paw Bikes
06.2023 - 08.2023
Bicycle Mechanic Intern
The Bike School
03.2023 - 05.2023
Office Clerk
The Oberman & Rice Law Firm
01.2023 - 08.2024
High School Diploma -
Bearden High School