Jakeria Crosby
Memphis
Summary
Driven by a relentless determination to overcome any challenge, my ultimate goal is to excel in every endeavor I undertake. With an unwavering focus on personal growth and development, I strive to become the best version of myself. By embracing a proactive mindset and leveraging my skills and abilities, I am committed to achieving success and making a meaningful impact in my professional journey.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
DHL GOODY
01.2024 - Current
- Monitored and documented driver check-ins and check-outs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat
- Responded to customer requests for products, services, and company information.
Material Handler/ Customer Service Representative
DHL Siemens
09.2021 - 01.2024
- Ensured integrity of packed items by following strict quality control measures.
- Maintained proper labeling for all shipped items.
- Verified completeness and accuracy of orders.
- Executed address modifications effectively.
- Managed cancellation requests effectively.
- Resolved customer issues promptly.
- Maintained prompt shipment of priority orders.
Line Worker
Peco Foods
06.2019 - 06.2021
- Assisted in loading and unloading materials to maintain workflow.
- Operated machinery on production line to meet daily goals.
- Monitored product quality during assembly, meeting project standards.
- Supported inventory management by restocking supplies as needed.
Cashier/Stocker/Customer Service
Walmart
02.2016 - 07.2019
- Upheld sanitation standards for customer and staff safety.
- Assisted customers extensively, ensuring full satisfaction.
- Ensured shelves were fully replenished and orderly.
- Assisted customers with a high level of support.
Education
Diploma -
Bay Springs High School
Bay Springs, MS05.2015
Skills
- Critical Thinking
- Communication Skills
- Computer Skills
- Organization Skills
- Research
Timeline
Customer Service Representative
DHL GOODY
01.2024 - Current
Material Handler/ Customer Service Representative
DHL Siemens
09.2021 - 01.2024
Line Worker
Peco Foods
06.2019 - 06.2021
Cashier/Stocker/Customer Service
Walmart
02.2016 - 07.2019
Diploma -
Bay Springs High School
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