Jakima Jackson
Memphis
Summary
Personable and compassionate candidate with strong communication skills and dedication to patient care. Understanding of medical terminology and proficiency with electronic health records enhances ability to support healthcare teams. Focused on providing quality patient experiences and contributing to efficient clinical operations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Medical Assistant
Endo247
11.2023 - 12.2024
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Janitorial Supervisor
Prokleen Services Llc & National Security Guards
12.2020 - 07.2021
- Assessed facility needs, recommending appropriate cleaning solutions and methods for optimal results.
- Managed inventory of cleaning supplies, ensuring adequate stock levels while minimizing waste and costs.
- Trained staff on safe operation of cleaning equipment, tools, devices and chemical and cleaning agents to efficiently perform duties and reduce harm to floors, fixtures, staff and environment.
Shift Manager
McDonald’s
03.2022 - 08.2023
- Facilitated team meetings to discuss performance metrics and strategic objectives.
- Scheduled staff shifts to maintain optimal coverage during peak hours.
- Conducted safety inspections to ensure compliance with health regulations.
- Led team to achieve high levels of employee morale by fostering positive work environment.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Medical Assistant
Memphis Children's Clinic
06.2022 - 07.2023
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Explained medication instructions to patients and clarified any questions to ensure proper understanding of treatment plans.
- Prepared examination rooms by sanitizing equipment and restocking supplies to maintain a clean, efficient environment.
- Managed electronic health records system to update patient information and facilitate smooth communication between healthcare team members.
Education
Associate Of Applied Science - Medical Assistant
Concorde Career College
Southaven, MSConcorde Career College
Southaven, MSSkills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology
- Vital sign monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- CPR
- Patient assessments
- Professionalism and ethics
Certification
CPR/BLS
HIPPA
SERVSAFE
Timeline
Medical Assistant
Endo247
11.2023 - 12.2024
Medical Assistant
Memphis Children's Clinic
06.2022 - 07.2023
Shift Manager
McDonald’s
03.2022 - 08.2023
Janitorial Supervisor
Prokleen Services Llc & National Security Guards
12.2020 - 07.2021
Associate Of Applied Science - Medical Assistant
Concorde Career College
Concorde Career College
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