Jakob Holbert
Sevierville
Summary
Dynamic Service Technician with extensive experience at Highmark Residential, excelling in troubleshooting and preventive maintenance. Proven ability to respond swiftly to emergencies while ensuring safety compliance. Recognized for exceptional customer service and attention to detail, consistently enhancing operational efficiency and equipment functionality. Adaptable and reliable, committed to delivering quality results. Dependable service technician polished in building client loyalty and maintaining service standards. Hardworking troubleshooter and multitasker with several years of hands-on experience completing various services and repairs. In-depth understanding of blueprints and schematics. Hardworking professional skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Technician
Highmark Residential
Seymour
06.2024 - Current
- Reviewed blueprints and manufacturer manuals before beginning installation and repair work.
- Responded quickly to emergency calls from clients needing immediate assistance.
- Followed all safety protocols while performing work in potentially hazardous environments.
- Performed onsite repair of equipment at customer locations.
- Installed new appliances, wiring and machinery in homes with defective equipment.
- Installed new components or replaced defective parts to restore functionality.
- Implemented troubleshooting tactics to identify causes of poor machine performance.
- Diagnosed problems and determined solutions for various customer issues.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
Service Technician
Springhill Suites By Marriott
Pigeon Forge
05.2024 - 11.2025
- Installed new components or replaced defective parts to restore functionality.
- Maintained certifications and completed training on systems and components.
- Maintained accurate records of service calls, repairs, and parts used.
- Followed established safety rules, OSHA guidelines and company safety policies and procedures.
- Inspected materials and equipment regularly to check for potential hazards and machine defects.
- Tested repaired items to ensure functionality before returning them to customers.
- Routinely inspected equipment for preventive and emergency maintenance needs.
Mechanical Technician
Southern Pride
Sevierville
01.2023 - 07.2025
- Installed, fit, cleaned and repaired valves, caps, hoses, pumps and gaskets.
- Troubleshot, diagnosed, and repaired engineering equipment.
- Performed preventative maintenance on mechanical equipment and machinery.
- Conducted routine lubrication of moving parts according to safety protocols.
- Utilized hand tools such as wrenches, pliers, screwdrivers.
- Diagnosed mechanical problems and determined solutions to correct concerns.
Service Engineer
Marriot Hotel
Sevierville
12.2024 - 06.2025
- Maintained accurate records of work performed in order to ensure quality assurance.
- Updated maintenance logs and reports accurately, facilitating effective tracking and planning.
- Revised and improved maintenance procedures, enhancing team efficiency and service quality.
- Responded quickly to emergency calls from customers regarding technical issues.
- Ensured strict adherence to health and safety regulations, reducing the risk of workplace incidents.
- Implemented preventive maintenance schedules for various machinery to ensure operational efficiency.
- Provided technical support for customers on site or remotely via phone or email.
Maintenance Technician
Fairfield By Marriott
Pigeon Forge
12.2023 - 06.2024
- Diagnosed mechanical problems using visual inspections and test instruments.
- Diagnosed equipment malfunctions and performed repairs to restore equipment and maintain uptime.
- Conducted performance and safety inspections on equipment and machinery to maintain operational baseline.
- Recorded type and cost of maintenance or repair work.
- Conducted electrical repairs on motors, lighting systems, and other related components.
- Completed basic carpentry tasks and installed shelves, hooks, and closet rods to meet customer needs.
- Scheduled preventive maintenance programs to keep equipment in good working condition.
Lube Technician
Vol Magic
Sevierville
08.2022 - 11.2023
- Drained motor oil, changed oil filters and greased chassis fittings.
- Inspected fluid level for steering gear, power steering reservoir, transmission, rear axle housings and shackles.
- Used diagnostics and troubleshooting tools to identify failures and equipment issues.
- Checked tire pressure and performed tire repairs, installations and maintenance tasks.
- Performed complete vehicle maintenance inspections and tapped off fluid levels.
- Ensured that all tools were properly stored after use in order to maintain a clean working environment.
- Adjusted tire pressure on vehicles and warned customers of leaks and tire damage.
Welder
CDH
Sevierville
11.2021 - 08.2022
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
- Troubleshot problems related to welds including porosity issues caused by improper shielding gas flow rates.
- Adjusted settings on machines such as current level so it matches the specifications outlined in blueprints and drawings.
- Laid out, positioned, aligned and secured parts and assemblies with straightedges, squares and calipers.
- Gathered required materials for each project in order to meet production deadlines.
- Cut, contoured and beveled metal and structural shapes to achieve accurate dimensions.
- Performed preventative maintenance on welding tools and equipment.
Company Box Truck Driver
Collier Linen
Pigeon Forge
07.2020 - 11.2021
- Processed shipment documents neatly and efficiently for each load.
- Planned efficient routes and adjusted strategies based on current weather and traffic information.
- Inspected trucks and trailers before and after trips and completed basic maintenance for optimal performance.
- Delivered merchandise according to scheduled timelines and communicated delays.
- Maintained safe driving habits to protect property and general public on roadways.
- Communicated effectively with dispatch personnel regarding any changes in route or schedule.
- Maintained a clean, organized, and secure box truck interior and exterior at all times.
- Inspected products for quality assurance upon arrival at customer location.
Maintenance Technician
Hidden Mountain
Sevierville
02.2019 - 07.2020
- Maintained accurate records of cabin maintenance and repairs.
- Performed preventive maintenance on rigging electrician equipment to reduce the likelihood of future breakdowns.
- Coordinated services such as maintenance requests, lockouts, mail distribution.
- Performed preventative maintenance on interior systems such as galley, lavatory and cabin components.
- Performed regular maintenance checks on kitchen appliances such as ovens, grills, stoves.
- Performed regular maintenance checks on kitchen equipment such as grills, fryers, ovens.
Welder
Oshkosh
Jefferson
11.2017 - 01.2019
- Prepared material surfaces for welding by removing scale, rust or other foreign matter.
- Monitored fitting, burning and welding processes to avoid overheating parts, warping, shrinking, distortion and expansion of materials.
- Welded components in flat, vertical, or overhead positions.
- Welded fabrication materials, continuously checking for safety and quality.
- Determined welding strategies using metallurgy knowledge, geometry and welding techniques.
- Selected and installed torches, filler rods and flux according to welding chart specifications.
- Maintained a clean working environment by removing scrap metal from work areas.
- Applied shielded metal arc welding techniques with electrodes in flat, horizontal vertical positions as well as overhead applications.
- Adjusted gas flow and pressure to create and maintain desired flames.
- Used welding skills to help repair and maintain heavy-duty machinery.
Education
High School Diploma -
Jefferson County High School
Jefferson City05-2016
Skills
- Troubleshooting techniques
- Preventive maintenance
- Emergency response
- Blueprint interpretation
- Equipment maintenance
- Safety compliance
- Customer service
- Technical support
- Time management
- Team collaboration
- Problem solving
- Attention to detail
- Professional demeanor
- Troubleshooting skills
- Active listening
- Flexible and adaptable
- Troubleshooting and diagnosis
- Incident reporting
- Teamwork and collaboration
- Heavy lifting
- Work with minimal supervision
- Documentation and reporting
- Multitasking
- Detail orientation
- Work documentation
- Decision-making
- Adaptability
- Following safety practices
- Punctual and reliable
Certification
- Forklift Certification
- Welding Certification
Languages
English
Professional
Timeline
Service Engineer
Marriot Hotel
12.2024 - 06.2025
Service Technician
Highmark Residential
06.2024 - Current
Service Technician
Springhill Suites By Marriott
05.2024 - 11.2025
Maintenance Technician
Fairfield By Marriott
12.2023 - 06.2024
Mechanical Technician
Southern Pride
01.2023 - 07.2025
Lube Technician
Vol Magic
08.2022 - 11.2023
Welder
CDH
11.2021 - 08.2022
Company Box Truck Driver
Collier Linen
07.2020 - 11.2021
Maintenance Technician
Hidden Mountain
02.2019 - 07.2020
Welder
Oshkosh
11.2017 - 01.2019
High School Diploma -
Jefferson County High School
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