Jakobe Swift
Gallatin
Summary
Dependable Business Administrator with expertise in customer service, data entry, and records management. Demonstrated organizational skills and self-motivation, effectively prioritizing tasks to meet deadlines. Seasoned Security Officer Supervisor with a strong background in leading security teams, developing strategic security policies, and enhancing site safety through effective management and training.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Security Officer/ Supervisor
Allied Universal Security Services
Nashville
01.2023 - 02.2026
- Supervised daily security operations, ensuring strict adherence to protocols to maintain safety.
- Managed scheduling and assignments for security personnel across multiple sites, optimizing resource allocation.
- Trained and mentored new security officers on procedures and policies, enhancing team readiness.
- Coordinated incident response efforts during emergencies and disturbances.
- Conducted routine patrols to monitor premises and identify potential threats.
Healthcare Administrator
Tennessee Orthopedic Alliance
Lebanon
08.2022 - 05.2023
- Implemented process improvement initiatives to reduce costs and improve quality of care.
- Demonstrated ability to develop and implement healthcare policies and procedures.
- Evaluated existing operational processes to identify areas for improvement.
- Developed training program for new staff, including orientation materials and ongoing support to facilitate smooth onboarding.
- Organized staff workloads to efficiently accomplish business tasks.
- Investigated employee grievances to enhance workplace satisfaction.
- Managed client accounts by tracking payments, issuing invoices, and creating purchase orders.
- Interacted with customers via phone or email providing information on products and services offered.
Healthcare Administrator
Cumberland Pediatric
Lebanon
08.2022 - 05.2023
- Coordinated employee schedules and set dates for company meetings and appointments.
- Collaborated with teams to develop strategies enhancing operational efficiency.
- Provided administrative support to department staff by scheduling meetings and coordinating travel arrangements.
- Participated in management meetings to discuss directives and provide insights for procedural improvements.
- Utilized computer software to complete various administrative tasks.
- Answered phone calls and emails from clients to address questions, complaints, and needs.
- Responded promptly to all customer inquiries via phone or email within established timeframes.
- Greeted visitors and directed patrons to appropriate locations or departments.
Education
Bachelor of Business Administration - Health Administration
Cumberland University
Lebanon, TN 08.2019 - 08.2023
High School Diploma -
Haywood High
Brownsville, TNSkills
- Security operations
- Security Protocol Development
- CCTV operations
- CCTV monitoring
- Crisis Management
- Emergency Response
- Team Development
- Staff supervision
- Staff training
- Shift Coordination
- Training Briefings
- Physical Training
- Database Creation
- PowerPoint
Timeline
Security Officer/ Supervisor
Allied Universal Security Services
01.2023 - 02.2026
Healthcare Administrator
Tennessee Orthopedic Alliance
08.2022 - 05.2023
Healthcare Administrator
Cumberland Pediatric
08.2022 - 05.2023
Bachelor of Business Administration - Health Administration
Cumberland University
08.2019 - 08.2023
High School Diploma -
Haywood High