Jaleighsa Harvey
Brentwood
Summary
Poised service manager with background hiring, training and developing team members while driving customer satisfaction. Diverse talents in operations management, customer relationship building, resource management and daily work planning. Focused on boosting employee performance for top-quality customer experiences.
Overview
18
18
years of professional experience
Work History
Management
Bella Napoli
09.2024 - 04.2025
- Assisted restaurant management with preparation of realistic budget and menu that enabled business success.
- Supported management protocols, decisions and plans within company structure, atmosphere and culture.
- Communicated crew performance concerns to management with recommendations for corrective action.
- Applied principles of change management, organizational design and business process improvement to stimulate customer interest and attract untapped demographics.
- Compiled and analyzed data for review by senior management of loan loss reports to measure portfolio performance.
- Entered job information into work management system.
- Trained new staff on restaurant operations and policies to strengthen performance.
- Assisted management with first-level support inquiries.
- Reported unsafe situations or conditions to management.
- Input work orders into maintenance management system.
FOH Manager
Paradise Park
03.2021 - 04.2025
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Performed cash handling activities and secured nightly bank deposits.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Collaborated with chefs to create seasonal menus and promotional offers.
Server
O'charleys
11.2016 - 04.2025
- Opening and closing server. Left because I had to move
- Created and maintained an inpatient care log that noted patient medical history, medications, and diagnoses
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Life Insurance Agent
The Alliance
03.2016 - 04.2025
- Provided customer service and was involved in training [x] new team members each month
- Increased production output by [x]% with streamlined production processes
Server
Colton's
06.2015 - 04.2025
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
Line Cook
Applebee's
11.2013 - 04.2025
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Wrapped up and stored unused food in appropriate containers and placed in refrigerator to avoid spoilage.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Grilled meats and seafood to customer specifications.
- Prepared food items such as meats, poultry, and fish for frying purposes.
Server
Bella Napoli Pizza
08.2022 - 09.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Served food and beverages promptly with focused attention to customer needs.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Processed orders and sent to kitchen employees for preparation.
- Answered customers' questions, recommended items, and recorded order information.
Assistant Manager
Big Lots
02.2022 - 01.2023
- Served all in-line customers in a timely manner
- Served all in-line customers within a certain time period
- Developed a system that tracked all in-store customers and exposed new opportunities for customer retention
- Successfully assigned all in-store customers to specific associates
- Rerouted customers that took too long to be serviced, giving them the opportunity to be serviced by a different associate
- Ensured all customers were greeted with a warm, friendly smile
- Created a system for tracking out-of-stock merchandise, ensuring that all customers were informed of the status of their requested merchandise
- Developed a system to track customer preferences and recommended products
- Greeted store associates with a friendly smile and helped them with any questions they had
Swing Shift Manager
Mcdonald's
05.2007 - 04.2014
- Worked multiple areas in Tn.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Maximized quality assurance by completing frequent line checks.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Coordinated with catering staff to deliver food services for special events and functions.
Education
Bachelor's - Science
MTSU
Murfreesboro, TN12.2023
Associates Degree - Health Sciences
Nashville State Community College
05.2021
High school or equivalent - English Literature
Waverly Central High
05.2006
Skills
- Management
- Leadership
- Customer Service
- People
- Communication
- Critical Thinking
- Problem Solving
- Teamwork
- Computer literacy
- Restaurant experience
- Food service
- Time management
- Microsoft word
- Guest services
Timeline
Management
Bella Napoli
09.2024 - 04.2025
Server
Bella Napoli Pizza
08.2022 - 09.2024
Assistant Manager
Big Lots
02.2022 - 01.2023
FOH Manager
Paradise Park
03.2021 - 04.2025
Server
O'charleys
11.2016 - 04.2025
Life Insurance Agent
The Alliance
03.2016 - 04.2025
Server
Colton's
06.2015 - 04.2025
Line Cook
Applebee's
11.2013 - 04.2025
Swing Shift Manager
Mcdonald's
05.2007 - 04.2014
Associates Degree - Health Sciences
Nashville State Community College
High school or equivalent - English Literature
Waverly Central High
Bachelor's - Science
MTSU
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