Jalyssia Chumney-Henderson
Clarksville
Summary
Compassionate patient representative with background in managing patient interactions and resolving concerns effectively. Skilled in communication, ensuring clarity and understanding between healthcare providers and patients. Demonstrated ability to improve patient satisfaction through attentive service and problem-solving. Contributed to streamlining front office operations, enhancing overall efficiency in previous roles.
Overview
7
7
years of professional experience
Work History
Care Navigator
Carebridge Health
Remote
10.2021 - Current
- Provided guidance and support to individuals seeking assistance with navigating the healthcare system.
- Communicated with patients and families about treatment plans and at-home care.
- Facilitated referrals for appropriate home health services when indicated.
- Contacted patients to provide appointment reminders.
- Reached out to doctors and healthcare providers to inquire about orders.
- Coordinated appointments with primary care providers, specialists, and other medical personnel.
- Identified patient needs and desires and communicated to Advanced Practice Practioners.
Enrollment Specialist
Cigna
Remote
10.2020 - 10.2021
- Performed data entry and maintained accurate records of Medicare Supplement enrollment information.
- Adhered to company policies and procedures for handling outbound calls.
- Collaborated with new customers to give details about company offerings.
Benefits Administrator
Conduent
Nashville
09.2017 - 10.2020
- Maintained employee benefits programs and informed employees of benefits by studying and assessing benefit needs and trends.
- Ensured compliance with HIPAA privacy regulations when handling confidential information related to employee benefits programs.
- Checked accuracy and completeness of benefits applications and documents.
- Administered employee insurance, pension and savings plans, working with insurance brokers and plan carriers.
Education
High School Diploma -
The Academy At Old Cockrill
Nashville, TN12-2013
Skills
- Healthcare systems
- Patient confidentiality
- Cultural history
- Care coordination
- Resource identification
- Medical billing
Timeline
Care Navigator
Carebridge Health
10.2021 - Current
Enrollment Specialist
Cigna
10.2020 - 10.2021
Benefits Administrator
Conduent
09.2017 - 10.2020
High School Diploma -
The Academy At Old Cockrill
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