Jamaia Merriweather
Memphis
Summary
Results-driven professional with a proven track record in fast-paced medical billing environments, emphasizing accuracy and efficiency. Expertise in managing financial records and processing insurance claims, consistently demonstrating meticulous attention to detail. Eager to transition into a new field, bringing strong analytical and organizational skills to drive success and contribute effectively to team objectives. Committed to continuous improvement and quick adaptation to new challenges in dynamic settings.
Overview
2
2
years of professional experience
Work History
Insurance Billing Specialist
Methodist Healthcare
02.2024 - Current
- Minimized errors in claims submissions through regular cross-checking of CPT and ICD codes against medical documentation.
- Assisted colleagues during peak workload periods, demonstrating strong teamwork and commitment to overall departmental success.
- Collaborated with medical staff to obtain necessary documentation, enabling timely submission of accurate claims.
- Streamlined billing processes for improved efficiency through the implementation of electronic payment systems.
Customer Service Representative
Internal Revenue Service, IRS
06.2023 - 02.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
High School Diploma -
Overton High School
Memphis, TN05-2022
Bachelor of Arts - Business Management
Lemoyne Owen College
Memphis, TN05-2026
Skills
- Medical billing software proficiency
- ICD-10 knowledge
- HCPCS coding
- HIPAA compliance
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Relationship building
- Computer proficiency
- Follow-up skills
Websites
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Insurance Billing Specialist
Methodist Healthcare
02.2024 - Current
Customer Service Representative
Internal Revenue Service, IRS
06.2023 - 02.2024
High School Diploma -
Overton High School
Bachelor of Arts - Business Management
Lemoyne Owen College
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