Jamal Jefferson

• Managed day-to-day operations to ensure smooth workflow
• Coordinated shipping and receiving processes for timely deliveries
• Scheduled and onboarded new hires to integrate them into the team
• Engaged customers through effective communication.

• Oversaw day-to-day operations, ensuring smooth workflow and adherence to company standards
• Shipping and Receiving
• Coordinated scheduling and onboarding processes for new hires to facilitate seamless integration
• Part Time Shipping and Receiving
• Delivered part-time customer service support, addressing inquiries and enhancing customer satisfaction

• Built trust with employees, management, and stakeholders through effective communication strategies.
• Developed and implemented sales training programs to increase revenue growth and customer retention.
• Advised management on marketplace trends impacting product and service sales.
• Developed and implemented visual strategies for marketing campaigns to increase brand awareness and engagement.
• Managed daily operations including scheduling up to 90 employees and budgeting with a revenue being $2.3 million quarterly; exhibiting excellent multi-tasking capabilities.
• Conducted training sessions to improve consumer experience in apparel and footwear divisions.

● Utilized effective communication strategies to build trust with employees, management, and stakeholders.

● Developed and implemented sales training programs to increase revenue growth and customer retention.

● Advised management on trends in the marketplace related to products and services being sold.

● Developed and implemented visual strategies for marketing campaigns to increase brand awareness and engagement.

● Managed daily BOH operations including scheduling up to 90+ employees, budgeting with revenue being $3.7 million quarterly, shipping and receiving millions of products monthly, while exhibiting excellent multitasking capabilities.

● Coach of Consumer Experience & Stockroom

Developed and implemented visual merchandising strategies to enhance customer experience.

Oversaw Apparel and Footwear department operations to ensure effective merchandising.

Sourced materials for displays from vendors at competitive prices, managing quarterly budget of $6 million.

Maintained accurate expense records for visual merchandising efforts, including fixture purchases and rental costs.

Facilitated communication between stores and corporate headquarters, resolving issues related to visual merchandising projects.