Jamara Harris
Clarksville
Summary
Skilled in customer service and data entry, I excel in high-pressure environments, evidenced by my time at Amazon where I significantly enhanced customer loyalty. My active listening and critical thinking skills have boosted service ratings, demonstrating my ability to resolve issues promptly and professionally, always prioritizing customer satisfaction.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Amazon
10.2023 - 01.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service
Walmart
07.2021 - 08.2023
- Supported customer service improvements with detailed feedback analysis.
- Provided exceptional customer service by addressing inquiries promptly and thoroughly.
- Interacted directly with customers and team members to maintain high level of customer service, boosting customer service ratings [Number]%.
- Provided exceptional customer service, resolving account issues promptly and professionally.
- Provided excellent customer service, addressing concerns promptly and courteously.
- Delivered exceptional customer service, addressing diner concerns promptly and professionally.
Education
High School Diploma -
Gateway Christian School
Ripley TN01-2021
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Certification
- [State] Driver's License
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Amazon
10.2023 - 01.2025
Customer Service
Walmart
07.2021 - 08.2023
High School Diploma -
Gateway Christian School
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