Jamarion Higgins
Tiptonville
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Teacher
Lake County Board of Education
08.2024 - Current
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
Assistant Coach
Lake County Schools
08.2020 - Current
- Provided feedback to athletes on their performances in practices and competitions
- Conducted practice sessions and provided instruction to players on technique, strategy, and performance
- Notified head coach of problems with discipline, performance and other decision-making areas
- Ran drills and fitness circuits to improve athletes' coordination and skills
- Provided guidance to players on sportsmanship, discipline, nutrition, injury prevention techniques
- Attended staff meetings to discuss strategies, tactics, and training schedules
- Assisted head coach in making decisions related to personnel moves such as recruiting, player selection
Employee
G & B Bouners
08.2019 - Current
- Completed day-to-day duties accurately and efficiently
- Identified needs of customers promptly and efficiently
- Provided excellent service and attention to customers when face-to-face or through phone conversations
- Maintained updated knowledge through continuing education and advanced training
Desk Attendant
UTM Housing
08.2021 - 05.2024
- Greeted customers in a friendly and professional manner
- Answered telephone calls promptly and courteously
- Monitored security cameras around the premises when needed
- Handled customer complaints in an efficient and professional manner
- Assisted customers with questions, concerns, and requests for information
- Processed check-ins and check-outs according to established procedures
- Provided directions to guests regarding dorm amenities
- Answered telephones and greeted visitors to assist, answer questions and direct
Education
Bachelor of Interdisciplinary Studies - Education
The University of Tennessee - Martin
Martin, TN12.2024
Skills
- Building Relationships
- Guest Relations
- Front Office Support
- Player Evaluations
- Training Drills
- Instilling Discipline
- Individualized and Group Training
- Performance Improvements
- Skill Development
- Leadership Development
- Behavior Management
- Customer relationships
Timeline
Teacher
Lake County Board of Education
08.2024 - Current
Desk Attendant
UTM Housing
08.2021 - 05.2024
Assistant Coach
Lake County Schools
08.2020 - Current
Employee
G & B Bouners
08.2019 - Current
Bachelor of Interdisciplinary Studies - Education
The University of Tennessee - Martin
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