Ja'Marla Cole

• Updated customer accounts to ensure accurate and current information
• Coordinated communication with doctors and insurance companies to secure necessary documentation
• Conducted insurance verification to facilitate accurate billing and patient care.
• Utilized software programs including Salesforce and Microsoft Excel to manage patient data
• Remote

• Managed inbound calls, resolving customer service issues to improve customer satisfaction scores.

• Maintained accurate records in customer management systems for service tracking.

• Provided customer service, addressing complaints effectively to foster positive relationships.

Addressed patient concerns and escalated complex issues to appropriate departments.

Educated patients on healthcare services and product offerings, improving their understanding and access.

• Managed high-volume calls while maintaining service quality and customer satisfaction standards.