Jamea Scottrall
Nashville
Summary
Experienced customer service professional with strong problem-solving and organizational skills. Committed to driving increased customer satisfaction. Proficient in multitasking and quick learning, ready to make immediate contributions to any customer service team.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CNA
Shiftmed
02.2022 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
CNA
Greenhills Rehab Center
10.2021 - 02.2022
- Patient care services ( Bathing, grooming, dressing, assisting to the bathroom or wheelchair etc)
- Skilled Charting ( Charting all Feeding for total care patients, Charting on a 12 hours shift daily)
- Taking any call that comes through to the Unit Desk ( Including calls to updated families about a patient's care and well-being
- Also transferring all calls to their receiver
- If no one is available I would take a message.)
Caregiver
Nurturing Care Service
01.2016 - 02.2017
- Cleaning all areas of the home
- Assisting with baths & errands if needed
- Cooking meals for each meal time also assisting with feeding
- My accomplishments are that my clients love me and my personality
- I've done a lot with working with the elderly
Housekeeper
Springhills Suites
06.2015 - 01.2016
- Cleaning Rooms
- Pulling Linen from each room assigned to me
- Stocking cart for each room clean, including for the next work day
Laundry Attendant
LaQuinta Inn Suites
07.2014 - 02.2015
- Stock all laundry for the housekeepers
- Clean rooms when needed
Education
High School Diploma -
Austin East High School
Knoxville, TN05.2010
Skills
- Empathy
- Collaboration Skills
- Efficiency
- Comfortable working across different channels
- Computer software skills
- Proper phone etiquette skills
- Skilled charting
- Team communication
- Problem solving
- Time management
- Customer service
- Flexible and adaptable
- Dependable and responsible
- Multitasking
- Verbal communication
Certification
Greenhills Rehab Center, Certified Nursing Assistant, 12/01/22, 12/31/24
Timeline
CNA
Shiftmed
02.2022 - Current
CNA
Greenhills Rehab Center
10.2021 - 02.2022
Caregiver
Nurturing Care Service
01.2016 - 02.2017
Housekeeper
Springhills Suites
06.2015 - 01.2016
Laundry Attendant
LaQuinta Inn Suites
07.2014 - 02.2015
High School Diploma -
Austin East High School
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