Jamecia Berry
Nashville
Summary
Goal-oriented professional effective at dealing with individuals during stressful and confusing situations to address benefits needs and navigate agency structures. Practiced at working with regulatory limits and department standards to handle requirements via email, letter, telephone calls and in person. Offering several-year background generating new business by selling various insurance plans.
Overview
14
14
years of professional experience
Work History
Lead office representative
Metro Water Services
Nashville
07.2019 - Current
- Planning and organizing billing documentation.
- Assist residential/commercial customers with services.
- Maintain billing and administrative duties for Middle TN clients.
- Answering complex incoming calls and dispatching through Tennessee One-Call authorization.
- Documenting work activity in various information systems.
- Maintain data base.
- Maintained filing systems, both electronic and physical, for easy document retrieval.
- Assisted with filing documents such as invoices, contracts, and reports.
- Contacted underwriters and submitted forms to obtain binder coverage.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Clinical Research Associate
Inovalon
Nashville
04.2018 - 07.2019
- Answer inbound customer requests via telephone, email or chat or any additional method of inbound communication; demonstrate proficiency with all internal tools.
- Contact and interface for customers regarding support, troubleshooting and problem resolution.
- Resolve technical support issues for Inovalon supported products within identified timeframes with a focus on first call resolution.
- Identify beneficial product opportunities for existing customers and communicate to sales team via workflow process.
- Document all activities with customers in CRM per defined process and procedures.
- Resolve open cases within specified guidelines.
- Supported quality control program by scheduling site assessment visits for project and conducting monitoring visits.
- Placed orders for medications to be used in studies.
- Educated participants on studies and anticipated outcomes.
Technical Support Representative
T-Mobile
Nashville
07.2014 - 03.2018
- Completed technical support and advisory solutions that empowered solutions for clients for efficient services.
- Imaging, configuring, and installing systems for mobile devices.
- Advanced trouble shooting with different software.
- Coordination with department teams for fix-tests, storing data for implementation of new products.
- Assist customers with claims.
Multi-Unit Account Customer Service Representative
Sysco
Nashville
04.2011 - 07.2014
- Developed, implemented, and maintained office policies and procedures.
- Marketing of products across Middle TN restaurants.
- Demonstrated ability to be a progressive asset to a team by assisting in streamlining day-to-day process for customer needs, billing/collection, and account management.
- Assisted with requested special projects.
Education
Business Administration -
Volunteer State Community College
Gallatin, Tennessee01.2014
High School -
Hunter's Lane High School
Nashville, TennesseeSkills
- Microsoft Office - Advanced
- AS/400
- Citrix Software
- NOVA
- Lara Citrix
Timeline
Lead office representative
Metro Water Services
07.2019 - Current
Clinical Research Associate
Inovalon
04.2018 - 07.2019
Technical Support Representative
T-Mobile
07.2014 - 03.2018
Multi-Unit Account Customer Service Representative
Sysco
04.2011 - 07.2014
Business Administration -
Volunteer State Community College
High School -
Hunter's Lane High School