James Belk
Memphis
Summary
Hospitality professional prepared for this role with comprehensive experience in high-energy environments. Proven ability to create memorable guest experiences and maintain well-organized bar area. Reliable team player and adaptable to changing needs, showcasing skills in mixology and customer interaction.
Overview
11
11
years of professional experience
Work History
Bartender
The Pumping Station
11.2025 - Current
- Skillfully mixed and served various cocktails and beverages, maintaining high standards of quality and service.
- Implemented systematic organization and cleanliness protocols in bar area to optimize workflow.
- Implemented personalized service strategies to strengthen connections with returning clients and drive loyalty.
- Instructed new bartenders in cocktail preparation and bar procedures, fostering improved operational efficiency and teamwork.
- Managed communication with kitchen staff to optimize order processing and enhance service efficiency.
- Analyzed customer preferences and industry trends to develop targeted seasonal drink offerings.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
- Monitored cash handling processes, guaranteeing accurate financial reporting and accountability upon shift completion.
- Conducted comprehensive inventory assessments and ensured readiness for incoming shifts through effective cash drawer preparation and sales report generation.
- Cultivated a supportive work atmosphere by engaging in proactive teamwork and maintaining clear communication with peers.
- Monitored bar aesthetics and stock availability to support seamless service delivery.
- Monitored and enforced alcohol awareness guidelines to promote a safe and enjoyable environment for guests.
- Optimized drink service by coordinating bar activities and ensuring timely fulfillment of customer orders.
- Improved guest relations by swiftly identifying and addressing concerns, ensuring a seamless and enjoyable experience.
- Developed and maintained systematic inventory control and storage solutions to support operational efficiency in bar services.
- Analyzed customer preferences and effectively upsold menu items, contributing to higher sales revenue and profit margins.
Bartender
Drus Place
08.2020 - 11.2025
- Skillfully mixed and served an assortment of cocktails and beverages, prioritizing quality and customer enjoyment.
- Implemented systematic organization and cleanliness protocols in bar area to optimize workflow.
- Tracked stock levels and coordinated supply orders to maintain seamless inventory operations.
- Implemented personalized service strategies to strengthen connections with returning patrons and drive loyalty.
- Instructed new bartenders in cocktail preparation techniques and bar procedures, fostering a high-performing team environment.
- Managed communication with kitchen staff to optimize order processing and enhance service efficiency.
- Created innovative seasonal drink menus reflecting customer tastes and market trends, contributing to overall sales performance.
- Oversaw operations during high-traffic special events, maintaining service quality and responsiveness.
- Monitored and reconciled cash transactions, guaranteeing accurate financial reporting upon shift completion.
- Achieved seamless shift transitions by executing opening and closing tasks effectively. Delivered accurate sales reports to inform management decisions. Maintained optimal cash drawer levels and conducted thorough inventory checks.
- Oversaw bar readiness by adhering to established procedures for opening and closing, ensuring seamless transitions between shifts.
- Implemented systematic organization and cleanliness protocols to guarantee adherence to health and safety guidelines.
- Enhanced customer loyalty by delivering superior service and maintaining engaging conversations with clients.
- Monitored guest behavior and enforced alcohol awareness guidelines to promote a safe environment.
- Optimized drink service by coordinating bar activities and ensuring timely fulfillment of customer orders.
- Improved guest relations by swiftly identifying and addressing concerns, ensuring a seamless and enjoyable experience.
- Analyzed customer preferences and effectively upsold menu items, contributing to overall revenue growth and profitability.
- Assessed customer preferences and dietary restrictions to deliver customized drink recommendations and enhance overall satisfaction.
- Implemented state law requirements for alcoholic beverage services, safeguarding customer compliance and safety standards.
Closing Manager
Hot Topic
10.2018 - 08.2020
- Supervised daily closing operations, ensuring accurate cash handling and reconciliation.
- Trained and mentored team members on effective closing procedures and customer service standards.
- Implemented process improvements to enhance efficiency during end-of-day workflows.
- Developed training materials for staff on compliance with closing protocols and operational guidelines.
- Ensured merchandise was properly secured and stored following company policies at closing time.
Floral Department Manager
Kroger
09.2014 - 10.2018
- Refined operational workflows within the department to support team effectiveness and streamline tasks.
- Formulated targeted sales initiatives to boost customer visits during key holidays, including Valentine's Day, Mother's Day, and Christmas.
- Enhanced product range to attract diverse clientele segments through the introduction of exotic flowers and distinctive home décor items.
- Implemented company branding standards to ensure cohesive visual presentation across all departmental displays.
- Implemented rigorous adherence to health and safety protocols throughout daily operations, fostering a safe workplace for all stakeholders.
- Crafted unique floral arrangements to enhance customer satisfaction and meet specific design preferences.
- Coordinated with event planners to create visually striking floral displays for weddings, corporate functions, and special occasions.
- Directed inventory control processes to maintain stock levels while reducing waste through strategic ordering and rotation methods.
- Executed effective merchandising strategies and seasonal promotions to enhance sales revenue in floral department.
- Maintained a tidy and structured environment to support seamless operations and foster a welcoming atmosphere for customers.
Education
High School Diploma -
Brighton High School
Brighton, TN05.2013
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Clear and effective communication
- Outgoing personality
- Engaging personality
- Cleanliness and hygiene
Accomplishments
Once I took over the role as the lead florist and department at Kroger, i successfully increased our profit margin by 189 percent in sales on my first Valintines day sale, receiving acknowledgement from our district president.
Timeline
Bartender
The Pumping Station
11.2025 - Current
Bartender
Drus Place
08.2020 - 11.2025
Closing Manager
Hot Topic
10.2018 - 08.2020
Floral Department Manager
Kroger
09.2014 - 10.2018
High School Diploma -
Brighton High School