Summary
Overview
Work History
Education
Skills
Timeline
Eagle Scout
Generic

JAMES BOYCE

Lewisburg

Summary

Dynamic and detail-oriented professional with experience at Tractor Supply Company, excelling in data evaluation and user training. Proven ability to develop effective solutions and enhance team productivity through strong analytical skills and a collaborative approach. Committed to maintaining high standards in incident resolution and operational support.

Overview

11
11
years of professional experience

Work History

Competitive Intelligence Analyst Assistant

Tractor Supply Company
01.2023 - Current
  • Conducted detailed data analysis to identify patterns and trends
  • Assisted in creating high-level intelligence briefs for senior-level personnel.
  • Assisted in development of intelligence strategies and policies to support operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Store Support Help Desk

Tractor Supply Company
10.2017 - 01.2023
  • Organized and detail-oriented with a strong work ethic.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked effectively in fast-paced environments.
  • Acted as a team leader in group projects, delegating tasks and providing feedback.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.
  • Developed and implemented comprehensive training program to increase employee productivity and morale.

Sales Associate/Car Audio Installer

Electronic Express
06.2015 - 10.2017
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Engaged with customers to effectively build rapport and lasting relationships.

Student Technical Assistant

MTSU
06.2014 - 05.2016
  • Set up network drives to allow staff to share and access files.
  • Installed and performed minor repairs to hardware, software and peripheral equipment by following design or installation specifications.
  • Conducted computer diagnostics to investigate and resolve problems and provide technical assistance and support.
  • Configured copiers and printers for network connections to allow wireless and network printing.

Education

No Degree - Computer Information Systems

MTSU
Murfreesboro, TN
01-2030

High School Diploma -

Forrest High School
Chapel Hill, TN

Skills

  • Evaluating security clearances
  • Data evaluation
  • Maintaining records
  • Escalation procedures
  • User training
  • Remote support
  • Incident resolution
  • System diagnostics

Timeline

Competitive Intelligence Analyst Assistant

Tractor Supply Company
01.2023 - Current

Store Support Help Desk

Tractor Supply Company
10.2017 - 01.2023

Sales Associate/Car Audio Installer

Electronic Express
06.2015 - 10.2017

Student Technical Assistant

MTSU
06.2014 - 05.2016

No Degree - Computer Information Systems

MTSU

High School Diploma -

Forrest High School

Eagle Scout

An Eagle Scout is the highest rank attainable in the Boy Scouts of America (BSA), representing the culmination of years of dedication, leadership, and service. It is a prestigious honor achieved by only about 2% of all Scouts, signifying exceptional character, strong leadership skills, and a deep commitment to the principles of the Scout Oath and Law.

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JAMES BOYCE