James Calloway
Knoxville
Summary
Adept at fostering positive customer experiences and enhancing operational efficiency, I leveraged strong teamwork and problem-solving skills at Special Care Inc. to significantly reduce patient falls. My proactive approach and attention to detail in fast-paced environments have consistently improved service quality and safety standards, showcasing a solid work ethic and commitment to excellence.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Home Health Aide
Special Care Inc.
02.2021 - Current
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Front End Courtesy Clerk
Food City
05.2018 - 06.2021
- Maintained a clean and organized store environment by promptly returning carts to designated areas, ensuring easy access for shoppers.
- Aided cashiers in efficiently processing transactions, unloading shopping carts, and bagging items according to customer preferences.
- Restocked and organized merchandise in front lanes.
- Enhanced customer satisfaction by efficiently bagging groceries and offering assistance with loading items into vehicles.
- Contributed to positive customer interactions by remaining professional and patient while handling inquiries or complaints.
Sandwich Artist
Subway
08.2020 - 02.2021
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Kept workplace clean and organized in line with restaurant policies.
- Increased speed of service through effective multitasking and time management skills.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Prioritized excellent communication skills to understand customer preferences accurately while minimizing errors in orders.
Crew Member Cook
McDonald's
06.2020 - 08.2020
- Handled high-pressure situations effectively, maintaining composure during rush periods while continuing to deliver exceptional service quality.
- Maintained a clean and organized kitchen environment for optimal food safety and quality assurance.
- Kept kitchen up to code for health and safety inspections.
- Demonstrated attention to detail while assembling meals according to specific customer requests or dietary restrictions.
- Trained new crew members on proper cooking techniques, food safety practices, and company policies.
Education
Associate of Science - Accounting
Pellissippi State Community College
Knoxville, TN12-2024
Skills
- Teamwork and collaboration
- Complaint handling
- Positive attitude
- Strong work ethic
- Customer service
- Problem-solving
- Time management
- Attention to detail
Certification
- Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps), Microsoft, Nov 2023
Timeline
Home Health Aide
Special Care Inc.
02.2021 - Current
Sandwich Artist
Subway
08.2020 - 02.2021
Crew Member Cook
McDonald's
06.2020 - 08.2020
Front End Courtesy Clerk
Food City
05.2018 - 06.2021
Associate of Science - Accounting
Pellissippi State Community College
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