James Clark

Dispatch Operations

• Managed $500K–$1M logistics accounts, coordinating carrier dispatch, scheduling, and performance tracking.
• Leveraged freight analytics tools (JEARnet, DAT, Truckstop) to identify carrier capacity, optimize routing, and analyze market trends.
• Maintained detailed shipment documentation and ensured timely, efficient communication between customers and carriers.

Sales & Customer Development

• Managed a portfolio of 15+ client accounts, consistently achieving revenue growth and enhancing customer satisfaction.
• Prospected and cold-called 70+ leads daily to expand client portfolio and drive business growth.
• Secured new business with national brands such as CG Roxane (Crystal Geyser Water), Dole Fresh, and Mastronardi Produce.
• Analyzed emerging markets via Hoovers and Panjiva to identify strategic growth opportunities.

• Ensured timely and accurate delivery of 200+ orders weekly, maintaining exceptional safety and compliance standards.
• Represented KnowHow and Amazon professionally, achieving high customer satisfaction through clear communication and a customer-first approach.
• Adapted to dynamic delivery and logistics demands, improving route efficiency and maintaining full regulatory compliance.

• Managed inventory and digital product listings for 500+ items, improving order accuracy and availability.
• Maintained accurate sales data in Excel and internal systems, reducing errors and streamlining workflows.
• Supported team operations to consistently achieve daily sales targets.

• Assisted skilled tradesmen in completing construction and installation projects, ensuring precision and efficiency.
• Maintained organized and safe worksites, contributing to zero workplace incidents and completing projects on schedule.
• Demonstrated reliability and strong work ethic, supporting project teams in meeting tight deadlines and executing complex tasks successfully.