James Conner
Lebanon
Summary
Dynamic Shift Manager at Uec Theaters with a proven track record in conflict resolution and employee training. Enhanced team performance through effective delegation and mentorship, fostering a positive work environment. Skilled in cash handling and committed to delivering exceptional customer service, consistently improving customer satisfaction and operational efficiency.
Professional manager prepared for leadership roles within dynamic environments. Strong focus on team collaboration, ensuring flexibility to meet changing needs. Expert in staff coordination, conflict resolution, and operational efficiency. Reliable and results-driven, known for fostering positive work environment and achieving organizational goals.
Overview
7
7
years of professional experience
Work History
Shift Manager
Uec Theaters
12.2020 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Excelled in every store position and regularly backed up front-line staff.
- Promoted a positive work environment through open communication and constructive feedback.
Stocker
Mikes Foodland
03.2018 - 11.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Provided backup support to cashiers during peak hours, resulting in shorter wait times for customers.
- Aided in training new team members on best practices for stocking procedures and inventory management systems.
Education
Lebanon High School
Lebanon, TN05.2022
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
- Opening and closing procedures
- Handling customer complaints
- Training and mentoring
- Interpersonal skills
- Equipment troubleshooting
- Tech-Savvy
- Team building
- Customer service
- Conflict resolution
- Worker training
Timeline
Shift Manager
Uec Theaters
12.2020 - Current
Stocker
Mikes Foodland
03.2018 - 11.2020
Lebanon High School
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