Summary
Overview
Work History
Education
Skills
Certification
Timeline
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JAMES CREAMER

Clarksville,TN

Summary

IT Specialist with expertise in network administration and troubleshooting, known for resolving complex technical issues and providing excellent customer service. Skilled in IT troubleshooting with a proven track record of success.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Information Technology Specialist

Forefront Solutions
10.2023 - Current
  • Set up network profiles, security permissions and file sharing systems for upwards of 75 different companies through contracts and SLAs
  • Implemented and maintained virtual private networks via OPNsense and Kerio firewalls
  • Analyzed network traffic and performance metrics to optimize system performance
  • Troubleshot complex hardware and software issues on Windows computers and Servers, Linux Servers, and Camera systems
  • Performed daily system monitoring on Veeam backups for 20+ customers
  • Created Virtual Machines for customers mainly Windows servers for various tasks
  • Assembled and configured servers, both Windows and Linux
  • Coordinated with vendors to procure hardware, software, and services
  • Migrated customers to PBX phone systems as well as managed 30 customers in PBX.
  • Used ticketing systems to manage and process support actions and requests

Customer Assistance Technician

Jennie Stuart Health
03.2022 - 10.2023
  • Managed 100s of Windows computers at one main location and 4 offsite locations using a variety of tools like LANDesk and TeamViewer
  • Migrated legacy systems to modern platforms without disrupting business operations. Primary being migration from one major EMR to another
  • Handled confidential Patient Health Information
  • Troubleshot tickets from a pool of at least 2,500 users
  • Reduced downtime by troubleshooting and resolving technical issues promptly
  • Installed and configured operating systems and applications
  • Configured hardware, devices, and software to set up workstations for employees
  • Created user accounts and assigned permissions

Education

Information Technology - Emphasis in Cybersecurity And Forensics

National American University
Rapid City, SD
11.2024

Skills

  • IT Troubleshooting
  • Information Security
  • Problem-solving skills
  • End-user support
  • Network Administration
  • Excellent interpersonal skills
  • Customer Service

Certification

  • TestOut Network Pro Certification, 01/01/22, 6-1C6-XETM5
  • TestOut Security Pro Certification, 01/01/22, 6-1C6-N7BCK

Timeline

Information Technology Specialist

Forefront Solutions
10.2023 - Current

Customer Assistance Technician

Jennie Stuart Health
03.2022 - 10.2023

Information Technology - Emphasis in Cybersecurity And Forensics

National American University

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