James Draven
Clarksville
Summary
Goal-oriented professional with expertise in customer service and operations. Proven track record of enhancing customer experiences and promoting teamwork through effective coaching and communication. Strong commitment to compliance with safety regulations while providing compassionate support.
Overview
10
10
years of professional experience
Work History
Paratransit Driver
City of Clarksville
Clarksville
01.2026 - 05.2026
- Operated paratransit vehicles to ensure safe and reliable transportation for individuals with disabilities.
- Communicated effectively with dispatch regarding schedule changes or passenger needs.
- Followed safety protocols to ensure compliance with local transportation regulations.
- Delivered compassionate assistance to passengers, improving their travel experience and comfort.
- Provided courteous customer service, addressing inquiries and resolving concerns promptly to enhance passenger satisfaction.
Sales Consultant
Wyatt Johnson Subaru
Clarksville
05.2024 - 12.2025
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Advised clients on product selections tailored to their needs, enhancing satisfaction upon purchase.
- Helped customers select vehicles aligned with their needs and preferences, fostering informed decision-making.
- Guided walk-in customers through product inquiries and purchases, improving their shopping experience.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
Mac+ Team Laad
Kelly Services / Apple
08.2016 - 06.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
Skills
- Time management
- Product and service sales
- Health and safety compliance
- Strategic planning
- Attention to detail
- Coaching and mentoring
- Quality control
- Performance improvement
- Diversity and inclusion
- Team building
- Customer relationship management
- Culinary techniques
- Kitchen operations
Timeline
Paratransit Driver
City of Clarksville
01.2026 - 05.2026
Sales Consultant
Wyatt Johnson Subaru
05.2024 - 12.2025
Mac+ Team Laad
Kelly Services / Apple
08.2016 - 06.2022