James Gibson
Knoxville
Summary
Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.
Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Host
Double Dogs
Knoxville
09.2024 - Current
- Communicated with servers about new tables, changes in food availability and customer comments.
- Assisted other departments when needed such as bussing tables or delivering food orders.
- Managed incoming calls during busy shifts.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Answered telephone to provide dining information and take reservations.
- Provided excellent customer service by anticipating customer needs.
- Inspected dining and serving areas for cleanliness and proper setup.
- Coordinated dining room staff workflow to foster prompt and courteous service.
Retail Sales Associate
Cracker Barrell Old Country Store
Sevierville
05.2019 - 09.2024
- Described merchandise and explained use, operation and care.
- Calculated pricing, applied discounts, and collected payments to process transactions.
- Recommended, selected and located merchandise based on customer desires.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Organized displays to attract customers and promote sales.
- Handled returns and exchanges according to company policies.
- Completed transactions in an efficient manner while providing excellent customer service.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Handled price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Monitored and maintained the cleanliness and organization of the sales floor and stock areas.
- Kept informed about new products arriving at the store on a regular basis.
Education
Bachelor of Science - BCMB
University of Tennessee
Knoxville, TN05-2025
Associate of Science - pre-health professions
Walters State Community College
Morristown, TNSkills
- Customer service
- Data analysis
- Laboratory techniques
- Patient care
- Team collaboration
- Time management
Timeline
Host
Double Dogs
09.2024 - Current
Retail Sales Associate
Cracker Barrell Old Country Store
05.2019 - 09.2024
Bachelor of Science - BCMB
University of Tennessee
Associate of Science - pre-health professions
Walters State Community College
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