JAMES HARRIS
BELL BUCKLE
Summary
Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented.
Professional with strong experience in logistics and coordination, prepared for this role. Adept at managing dispatch operations, optimizing routes, and ensuring timely deliveries. Focused on team collaboration and achieving results, adaptable to changing needs. Reliable with strong communication, problem-solving, and organizational skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Dispatcher Coordinator
Western Washinaw Value Express
09.2024 - Current
- Improved customer satisfaction with timely and accurate dispatching of service requests.
- Enhanced dispatch efficiency by implementing a new scheduling system and optimizing routes.
- Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently while maintaining a professional demeanor.
- Coordinated schedules for multiple teams, ensuring optimal coverage during peak hours.
- Trained new dispatchers on company procedures, software applications, and communication protocols.
- Contributed to the development of company policies regarding dispatch operations, ensuring compliance with industry regulations and best practices.
- Stayed current on industry trends, technology advancements, changes in legislation affecting operations through continuous learning initiatives.
- Implemented a proactive maintenance scheduling system to minimize equipment downtime and reduce costs.
- Reduced response times by streamlining communication between dispatchers and field personnel.
- Managed high call volumes while maintaining composure and professionalism under pressure.
- Resolved conflicts between service providers or customers in a diplomatic manner to maintain positive relationships.
- Assisted in budget management by monitoring resource utilization and identifying opportunities for cost savings or improvements.
- Collaborated with other departments to streamline processes and improve overall operational efficiency.
- Monitored dispatcher performance metrics regularly, providing feedback, coaching, or additional training as needed to optimize productivity.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
Diesel Technician
Nacarato Volvo Trucks Center
12.2022 - Current
- Performed preventative maintenance on volvo trucks
- Performed new truck inspections before trucks went on to the lot for sale
- Performed heavy maintenance on engines
- Rebuilt transmissions
- Prepared quotes for service advisors to call customers and get approval
- Worked along side team to keep shop clean and organized
- Worked to improve overall shops efficiency with training in engine and transmission rebuilds
- Worked on electrical diag and repairs
- Performed at or above shop efficiency standard
Technician
Husky Truss & Building Supply Inc
05.2022 - 12.2022
- Maintained accurate records, documenting completed work orders and job-specific details in tracking system.
- Selected orders from itemized slot picking tickets to load forklifts with specified products.
- Followed company safety requirements and OSHA regulations to minimize hazards.
- Transported items using forklifts and pallet jacks.
- Assisted with recordkeeping and documentation of production weights, times and quality results.
- Carried out cycle counts and organized yard to support inventory management.
- Checked correct quantities of incoming and outgoing products.
- Inspected equipment daily to locate maintenance needs.
- Used Bitzrace to update locations, product types and quantities.
Certified Lube Technician
Newton GMC of Shelbyville
05.2021 - 05.2022
- Identified problems with customers' vehicles using standard multi-point inspections.
- Inspected vehicles for oil leaks and performed oil leak repairs.
- Drained engine oil and refilled with accurate quantity and viscosity.
- Participated in manufacturer sponsored training programs to learn new technologies and techniques.
- Communicated with customers regarding work orders, estimates and repair completion dates.
- Diagnosed and repaired malfunctions on brakes, air conditioning and transmission.
- Communicated with inventory team to obtain parts.
- Performed tire rotation to maintain even tire wear.
- Checked and replaced oil, cabin and fuel filters.
Landscape Team Leader
Pheonix Landscaping
05.2016 - 04.2021
- Kept lawns attractive and healthy with regular mowing and watering.
- Planted flower beds and laid mulch in attractive designs with good drainage.
- Controlled growth of unwanted weeds with manual removal and chemical applications.
- Improved shape and growth of trees, shrubs and flowers with trimming.
- Maintained good customer relations, tactfully resolving problems.
- Kept all equipment and tools in good working condition.
- Helped team maintain compliance with specifications, standards and contract requirements by inspecting completed work.
- Avoided job overages by carefully planning and estimating all work.
- Built and maintained PVC, wood and metal fences for clients.
- Operated forklifts, Bobcats and other on-site heavy equipment.
Education
High School -
Blackman High School
Murfreesboro, TNSkills
- Customer service
- Component replacement
- Good communication
- Task prioritization
- Problem-solving
- Clerical support
- Dispatch software
- Route planning
- Incident reporting
- Logistics management
- Geographical expertise
- Scheduling expertise
Certification
- Licensed Class C CDL
Timeline
Dispatcher Coordinator
Western Washinaw Value Express
09.2024 - Current
Diesel Technician
Nacarato Volvo Trucks Center
12.2022 - Current
Technician
Husky Truss & Building Supply Inc
05.2022 - 12.2022
Certified Lube Technician
Newton GMC of Shelbyville
05.2021 - 05.2022
Landscape Team Leader
Pheonix Landscaping
05.2016 - 04.2021
High School -
Blackman High School
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