James Hutcheson
Columbia
Summary
Results-driven technician with extensive experience in installing and repairing Xfinity services. Known for effectively educating customers on service features and resolving technical issues, contributing to high satisfaction scores and reduced repeat calls.
Overview
6
6
years of professional experience
Work History
Advances services technician
comcast
Nashville
09.2019 - Current
- Install, upgrade, and repair Xfinity video, high-speed internet, voice, Xfinity home services for residential.
- Diagnose and resolve service issues including signal loss, network connectivity, and equipment malfunctions.
- Educate customers on service features, equipment use, and self-troubleshooting best practices.
- Perform drop bury work, pole climbing, and ladder usage to ensure full-service coverage.
- Utilize field tools and applications (TECH360) to manage appointments and document service details.
- Recognized for maintaining high customer satisfaction scores and minimizing repeat trouble calls.
Education
High School Diploma -
Lumpkin County Highschool
Dahlonega, GA05-2012
Skills
- Network troubleshooting
- Equipment installation
- Signal diagnostics
- Technical maintenance
- Service documentation
- Customer engagement
Timeline
Advances services technician
comcast
09.2019 - Current
High School Diploma -
Lumpkin County Highschool
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