James (Jim) Moran
Maryville
Summary
Accomplished claims management professional with a strong foundation in damage assessment and team supervision. Skilled in navigating complex claims scenarios and implementing best practices that drive efficiency, uphold compliance, and enhance service delivery across diverse property types.
Overview
34
34
years of professional experience
Work History
Consultant – Building and Construction
Intertek USA, Inc.
York
02.2023 - Current
- Assisted engineers and team members in inspecting and documenting disputed damage claims from insureds, public adjusters, and attorneys for commercial and residential properties.
- Evaluated wind damage on roof surfaces, windows, exterior doors, elevations, and interior units across commercial and residential properties, informing repair strategies.
- Researched property conditions, building permits, ownership information, estimate scope, and pricing issues to support appraisal hearings and presentations.
- Completes property condition assessments, equity and debt level, for a variety of property types using ASTM standard E2018.
Independent Adjuster
Independent Insurance Adjuster
Palmetto
08.2022 - 02.2023
- Handling commercial and residential property damage claims for condominium, townhome, and homeowner’s associations, as well as single family and mobile homes as an independent adjuster.
- Responsible for inspection, damage assessment, estimating, and reporting for multiple independent adjusting companies.
Senior Property Adjuster
USAA Insurance
San Antonio
03.2022 - 08.2022
- Handling property damage claims via virtual claims handling techniques for single family and multi-family residences.
- Duties include initial contact, coordination of method of inspection, damage assessment, estimating, claims investigation, coverage determination and compliance with USAA training and compliance requirements.
Field Services Supervisor
Safepoint Insurance
Tampa
05.2021 - 03.2022
- Supervision of a group of field adjusters handling residential and commercial claims to assure proper claims investigation, coverage determination and compliance with claims department best practices and state regulations.
Lead Senior Claims Adjuster
AmCap Underwriters
St. Petersburg
01.2019 - 04.2021
- Commercial property damage claims adjuster for condominium, townhome and homeowners associations, apartment communities, office and retail properties.
- Handling all aspects of public adjuster and attorney represented claims to final settlement, including inspection, damage assessment, estimating, claims investigation, coverage determination and compliance with claims department best practices and state regulations.
Sr. Field Claim Adjuster, Commercial
ASI Underwriters
St. Petersburg
04.2014 - 12.2018
- Handling commercial property damage claims for multi-family residential communities.
- Duties include damage assessment, estimating, claims investigation, coverage determination and compliance with claims department best practices and state regulations.
Catastrophe Manager
ASI Underwriters
St. Petersburg
07.2010 - 04.2014
- Directed daily operations and personnel management for cat operation.
- Recruited, hired, trained, and reviewed staff while providing coaching and counseling.
- Developed strategic goals, objectives, processes, and procedures to enhance operational efficiency.
- Managed training and evaluations of independent adjusting firms and their personnel.
- Responded to inquiries from state departments of insurance with timely information.
Sr. Field Claim Adjuster
ASI Underwriters
St. Petersburg
05.2004 - 07.2010
- Handled first-party property damage claims for single-family and multi-family residences.
- Conducted damage assessments, estimated claims, and investigated coverage determination.
- Ensured compliance with claims department best practices and state regulations.
- Managed disputed claims involving public adjusters and attorneys post-hurricane seasons of 2004 and 2005.
- Assisted VP of Claims in planning and developing an in-house catastrophe team.
Journeyman Electrician
Gator Electrical Contractors
Cape Coral
03.2001 - 05.2004
- Sub-contractor wiring single and multi-family homes and villas.
- Work was done on an as needed basis between adjusting assignments.
Catastrophe Adjuster
Pilot Catastrophe Services
Mobile
03.1997 - 05.2004
- Independent insurance adjuster handling property insurance claims.
- Damage appraisal, estimating and claims investigation for Allstate, State Farm, Farmers Insurance, Florida Windstorm, National Flood Insurance Program and numerous others.
Builder
US Home Corp.
Ft. Myers
05.2000 - 11.2000
- Construction Supervision of single-family homes priced from 250,000 to 800,000 in Naples Heritage and Heritage Greens.
- Duties included budget review, scheduling, estimating, contractor payment, quality control and customer satisfaction.
- Received several awards for production and quality during this time.
Foreman Electrician
Steven C. Pomeroy Inc.
Deerfield Beach
05.1992 - 02.1997
- Designed, installed, maintained electrical systems and equipment for residential and commercial buildings, managing billing, material ordering, production, payroll, and employee evaluation.
Education
Property & Casualty General Lines Agent -
Palm Beach Community College
Boca Raton, Florida05-1997
Associates Degree - Architectural Structural Drafting Technology
New England Institute of Technology
West Palm Beach, Florida11-1990
Skills
- Organizational skills
- Customer service excellence
- Effective communication
- Negotiation expertise
- Project management
- Xactimate proficiency
- Licensed journeyman electrician
- Construction experience
Timeline
Consultant – Building and Construction
Intertek USA, Inc.
02.2023 - Current
Independent Adjuster
Independent Insurance Adjuster
08.2022 - 02.2023
Senior Property Adjuster
USAA Insurance
03.2022 - 08.2022
Field Services Supervisor
Safepoint Insurance
05.2021 - 03.2022
Lead Senior Claims Adjuster
AmCap Underwriters
01.2019 - 04.2021
Sr. Field Claim Adjuster, Commercial
ASI Underwriters
04.2014 - 12.2018
Catastrophe Manager
ASI Underwriters
07.2010 - 04.2014
Sr. Field Claim Adjuster
ASI Underwriters
05.2004 - 07.2010
Journeyman Electrician
Gator Electrical Contractors
03.2001 - 05.2004
Builder
US Home Corp.
05.2000 - 11.2000
Catastrophe Adjuster
Pilot Catastrophe Services
03.1997 - 05.2004
Foreman Electrician
Steven C. Pomeroy Inc.
05.1992 - 02.1997
Property & Casualty General Lines Agent -
Palm Beach Community College
Associates Degree - Architectural Structural Drafting Technology
New England Institute of Technology