James Killinger
Jackson
Summary
Dynamic Regional Manager with a proven track record at SKC Enterprises, excelling in strategic planning and operational management. Enhanced customer satisfaction through effective staff training and development, driving significant market share growth. Skilled in performance management and asset control, fostering a culture of accountability and continuous improvement across multiple locations.
Overview
20
20
years of professional experience
Work History
Regional Manager
SKC Enterprises/ Rent One
06.2019 - Current
- Led regional operations to optimize efficiency and improve service delivery across multiple locations.
- Developed strategic initiatives to enhance customer satisfaction and increase market share.
- Implemented training programs for staff, fostering a culture of continuous improvement and accountability.
- Analyzed market trends to identify growth opportunities and adjust business strategies accordingly.
- Oversaw inventory management systems, ensuring accuracy and timely replenishment of stock levels.
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Promoted a culture of continuous improvement through ongoing process reviews, employee engagement initiatives, and open channels of communication.
- Increased customer satisfaction with timely resolution of escalated issues and proactive communication on product updates.
- Established and maintained operational standards for Number locations.
- Developed and executed successful business plans that resulted in improved market share and profitability within the region.
- Improved talent recruitment processes by enhancing job descriptions, streamlining interview procedures, and partnering with local educational institutions for pipeline development.
- Boosted brand growth by devising strategic network and marketing tactics.
District Manager
Babers Home Furnishings
02.2006 - 06.2019
- Directed operations across multiple locations, ensuring compliance with company policies and industry regulations.
- Implemented strategic initiatives to enhance team performance and operational efficiency.
- Analyzed market trends to identify growth opportunities and optimize leasing strategies.
- Developed and maintained strong relationships with key clients, improving customer satisfaction scores.
- Oversaw budgeting processes, aligning financial goals with operational objectives to maximize profitability.
- Evaluated performance metrics to drive decision-making and enhance overall district productivity.
- Supervised various locations, enforcing high-quality standards of operation.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Education
Bachelor of Arts - Business
University of Illinois At Chicago
Chicago, ILSkills
Operations
Timeline
Regional Manager
SKC Enterprises/ Rent One
06.2019 - Current
District Manager
Babers Home Furnishings
02.2006 - 06.2019
Bachelor of Arts - Business
University of Illinois At Chicago