JamesT Maskew
Johnson City,TN
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Account Manager Disribution
Ecolab Inc.
06.2022 - Current
- Managed 11 Warehouses with 5 different distributor partners.
- Finished each year over 120% of budget with 18% year over year growth
- Responsible for relationship growth and maintenance with over 130 Distributor Partners.
- Managed relationship between Ecolab associates and distribution stake holders
- Monitored service after sale and implemented quick and effective problem resolutions.
- Recorded accurate and efficient records in customer database.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to event marketing, sales and brand promotion.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Negotiated prices, terms of sales and service agreements.
Street Sales Development Manager
Ecolab Inc.
12.2020 - 05.2022
- Finished 1st year at 155% sales to budget
- 2nd year 135% sales to budget
- Liaised with external stakeholders to form strategic partnerships with prospective clients.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed deep understanding of customer needs, priorities and pain points to deliver customized service.
- Built diverse sales pipeline to exceed quota targets.
Territory Manager
Ecolab Inc.
05.2019 - 12.2020
- Increased territory sales by 33% in 6 months
- Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.
- Worked with vendors and suppliers to support timely delivery of products and services.
- Analyzed sales data to identify areas for territory improvement and implemented strategies to maximize sales growth.
- Implemented promotions and marketing campaigns to increase territory sales and brand awareness.
Residential/Commercial Sales ProfessionalTN
Terminix International
02.2018 - 05.2019
- Over $330,000 in sales from April to December 2018.
- Top sales professional in the region from December 2018 through April 2019.
- Finished number 1 in sales and in the top 3 in the Division, from December 2018 through April 2019
Program Development Manager
Health Connect America
03.2017 - 02.2018
- Program Development
- . Responsible for creating and implementing policies and creating handbook to submit to AL, GA, MS and VA to become credentialed as an agency.
- . Ensure compliance with COA standards and all company policies and procedures
- . Assisted in development of new programs including manuals and training; for IDD, Intensive outpatient therapy, outpatient, and foster care
- . Responsible for outreach to MCO's and BHO's
- . Research and provide Executive Leadership with new requirements
- . Assists Regional Directors/leaders in the implementation of new programs
- . Provide training to HCA leadership including Regional Directors
- . Direct marketing and outreach for state contracts and new hires
Regional Director
Health Connect America
08.2016 - 03.2017
- Responsible for 2 million dollar budget overseeing all aspects of services delivered to clients in intensive in-home prevention services to at risk youth, case management adults and at-risk children, outpatient therapy and medication management services to adults and children, and intensive outpatient therapy services for mental health and substance abuse for youth and adults.
- . Oversee office with 23 full-time therapists, 2 management staff and 5 administrative staff.
- . Oversee HCA Clinic Nurse Practitioners and nursing interns
- . Communicate with consumers, employees, and other individuals to answer questions, disseminate information, and address complaints.
- . Establish and maintain positive working relations with potential and established referral sources ensuring delivery of services, and development of the 8-county region.
- . Assign caseloads and identify hiring needs. Recruit and hire staff according to company's best practices procedures
- . Provide orientation and training to all staff.
- . Monitor and evaluate staff performance and make interventions with staff as necessary to improve performance.
- . Continue to provide clinical counseling to identified clients
Intake Coordinator/Assistant Regional Director
Health Connect America
08.2013 - 08.2016
- Conduct Outpatient assessments to identified clients to determine services needed.
- . Provide outpatient individual and family therapy to identified clients.
- . Liaison between Behavioral Health Organizations and Health Connect America for approved services.
- . Directly supervise 5 case managers/therapists. Responsible for team trainings and lead weekly team meetings of 21 staff members.
Family Specialist
Foundations for Life Principles
03.2013 - 12.2013
- Provide in-home services to foster children, foster parents, and biological parents for Northeast and Smoky Mountain Regions of Tennessee working alongside the Department of Children's Services to ensure the needs of families, parents, and children are met and best practice is used in the homes referred.
- . Use relationship strategies to engage and empower families to become invested in collaborative worker/family relationship
- . Develop supportive service plans that include activities that support case plan objectives and build on resources and strengths
- . Link families to community resources such as housing, mental health, food banks, and job resources.
Social Counselor 2
Washington County Health Department
08.2012 - 03.2013
- Work with Department of Children's Services in Foster Homes with children 6 and under through the C.H.A.D. program
- . Provide in home visits to educate prenatal women and children up to 6 years old.
- . Work with men and woman on TennCare to assist with familial issues and link to resources
- . Maintain files up to Department of Health standards
- . Solicit and follow up on referrals for program
- . Link families to community resources such as housing, mental health, food banks, and job resources.
Staff Development Coordinator
Counseling & Consultation
01.2007 - 08.2012
- Coordinate, supervise, manage, and maintain all aspects of the foster care program
- . Responsible for the outreach, recruitment/marketing of foster parents
- . Hired and supervised staff and recruited workers for entire organization.
- . Implemented a new foster care program from the ground up, including writing policy and procedures, complying with Joint Commission standards and state regulations.
- . Responsible for recruiting and training of 80 plus employees.
- . Monitor, train, and supervise all aspects of training program
- . Train agency staff and Foster Parents in Crisis Intervention, CPR/First Aid
- . Maintain personnel files to ensure standards are met
- . Recruit staff and foster parents through community workshops
- . Responsible for program budget of $150,000 per year
- . Project Coordinator of $100,000 per year grant for three years for foster care
- . Responsible for pre-employment background checks, file compliance and new staff orientation
Case Manager/Recruiter Trainer
Grandfather Home for Children
06.2005 - 12.2006
- Responsible for day to day operations of the Tennessee Division of Community Homes, (Foster Care.)
- . Maintain files to State of Tennessee/Children Services standards
- . Assisted with foster care placements
- . Provided all necessary information to foster families
- . Ensured compliance with foster care regulations
- . Started Foster Care Program from the ground up. Successfully approving 9 homes and placing over 15 children in a span of 18 months.
- . Train all staff and families with weekly and monthly trainings
Child and Family Specialist
Holston Home for Children
07.2003 - 06.2005
- Provide skill building and counseling to foster families, bio families and foster children
- . Maintain up to date records and develop services plans for families
- . Performed follow-up visits and conducted interviews with children and parents.
- . Ensured access to all available local resources to foster families
- . Addressed any issues with foster placements
- . Leadership skills and approachable
Education
M.A. - Organizational Training and Education
Tusculum College
Greeneville, TN01.2010
B.S. - Human Development and Learning
East Tennessee State University
Johnson City, TN01.2003
Skills
- Customer training
- Converting leads
- Trend forecasting
- Lead prospecting
- Needs analysis
- CRM systems
- Order management
- National accounts
- Qualifying leads
- Brand management
- Management collaboration
- Account development
- Marketing
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 20% increase in referrals over one-year period. On-boarded two key partnerships which resulted in $200,000 in revenue growth year over year.
- Exceeded Yearly target for sales to budget 5 consecutive years.
Certification
Driver's License
ServSafe
Additional Information
- Skills . Adaptable and able to collaborate well
- . Works well under pressure
- . Exceptional Written and Verbal communication
- . Experience in public speaking and organizational training
- . Compassionate
- . Certified to teach Therapeutic Crisis Intervention through Cornell College
- . Certified to teach Parents as Tender Healers (PATH)
- . Certified to teach CPR/First Aid
- . Exceptional marketing and proven outreach skills
- . Experience in Organizational Training including Assessing, Designing and Implementing
Languages
Spanish
Limited Working
English
Native or Bilingual
Timeline
Account Manager Disribution
Ecolab Inc.
06.2022 - Current
Street Sales Development Manager
Ecolab Inc.
12.2020 - 05.2022
Territory Manager
Ecolab Inc.
05.2019 - 12.2020
Residential/Commercial Sales ProfessionalTN
Terminix International
02.2018 - 05.2019
Program Development Manager
Health Connect America
03.2017 - 02.2018
Regional Director
Health Connect America
08.2016 - 03.2017
Intake Coordinator/Assistant Regional Director
Health Connect America
08.2013 - 08.2016
Family Specialist
Foundations for Life Principles
03.2013 - 12.2013
Social Counselor 2
Washington County Health Department
08.2012 - 03.2013
Staff Development Coordinator
Counseling & Consultation
01.2007 - 08.2012
Case Manager/Recruiter Trainer
Grandfather Home for Children
06.2005 - 12.2006
Child and Family Specialist
Holston Home for Children
07.2003 - 06.2005
B.S. - Human Development and Learning
East Tennessee State University
M.A. - Organizational Training and Education
Tusculum College
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