JAMES MEDLIN
Cleveland
Summary
Results-driven Instructional Design Analyst with proven history of success in optimizing training programs for changing employee and employer needs. Skillfully develops fresh, engaging material that instruct new employees, and motivate existing workers to improve important job skills. Leads discussion, simulations, and role-playing exercises to drive home key points to every participant.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Instructional Design Analyst
Whirlpool
06.1999 - Current
- Develop and deploy training curriculum to over 500 employees to achieve goals across the enterprise
- Designs, develops, and facilitates workshops, training sessions, and developmental programs that foster technical and soft skills in areas such as: new hire classes (onboarding), process improvements, on-the-job training and business incentives
- Develop and maintain training tools, including worksheets, templates, databases and reports
- Extensive knowledge using systems: Articulate 360, SAP, SuccessFactors, Service Bench, Microsoft Office Suite, and ZOOM
- Strong knowledge when using ADDIE, SAM, and Agile methodologies Experience with video equipment and editing software, including imovie and Articulate replay
- Collaborate with stakeholders to develop and maintain a strategic training plan which supports performance objectives and addresses identified gaps in skills and competencies
- Developed training material for instructor led, virtual, and blended training classes, also facilitated these same type classes
- Over 10 years Contact Center supervisory and experienced Coaching experience that reinforces front-line employees and leadership in applying skills learned in training
- Dedicated to process improvement using lean principles
Adjunct Instructor
Cleveland State Community College
07.2014 - Current
- Facilitating business courses for students enrolled in Associate degree program
- Responsible for updating course material for classes taught
- Responsible for course grade for each student
- Utilize established curriculum and assist in developing new educational materials
- Maintained schedule of office hours to assist students and offer educational support
- Used variety of teaching methods such as lectures, discussions and demonstrations
- Lectured and communicated effectively with students from diverse backgrounds
Education
MBA - Business Administration/Human Resources
Bryan College
Dayton, TNSkills
- Training & Development
- Class Engagement
- Expertise in Successfactors
- Expertise in Articulate 360
- Curriculum Creation
- Syllabus Development
- Classroom Oversight
- Online Learning Platforms
- In-Class Lectures
- Curriculum Implementation
- Course Material Development
- Role Playing
- Orientation and Onboarding
- Training Method Development
- Training Program Design
- Training Video Production
- Course Optimization
- Course Materials Development
- Workforce Efficiency
- Team Member Development
- Learning Modalities
- Training Program Improvement
- Training facilitation
- Soft skills training
Certification
Instructional Design Fundamental and Certification from Association of Training and Development
Timeline
Adjunct Instructor
Cleveland State Community College
07.2014 - Current
Instructional Design Analyst
Whirlpool
06.1999 - Current
MBA - Business Administration/Human Resources
Bryan College
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