James Miller
Collierville
Summary
- Skilled Supply Chain Operations Manager with proven expertise in guiding groups to achieve their goals. Expert in staff management and achieved significant improvements in training program effectiveness and operational efficiency through innovative and hands on facilitation techniques.
- Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.
- Skilled Supply Chain Operations Manager with proven expertise in guiding groups to achieve their goals. Expert in staff management and achieved significant improvements in training program effectiveness and operational efficiency through innovative and hands on facilitation techniques. applicable laws and ethical procedures for all cases.
Overview
45
45
years of professional experience
1
1
Certification
Work History
Management Facilitator
FedEx Express
Memphis, TN
06.1998 - 05.2024
- Conducted classes, produced training materials and videos for training, made station visits to assist management in solving problems.
- Delivered high-quality training sessions, ensuring participants developed a thorough understanding of the subject matter and company initiatives.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Evaluated participant progress through live assessments to ensure mastery of course objectives before concluding each session.
Sr. Operations Instructor
FedEx Express
Memphis, TN
09.1995 - 06.1998
- Conducted hands-on training for Hub and Ramp operations with front line employees and their managers worldwide.
Operations Mgr. MEM Hub Offload
FedEx
Memphis, TN
01.1992 - 09.1995
- Supervised the hiring, onboarding and training of new hires to fulfill business requirements.
- Supervised work area to ensure a safe work environment and keep employees compliant with company policies and procedures.
- Achieve aircraft offload and onload production goals.
Operations Mgr.
Federal Express
Greensboro, NC
01.1984 - 01.1992
- Supervised a multiple aircraft and trucking facility.
- Supervised Pickup and Delivery employees and ensured compliance with Federal Law, State law and company policies/procedures.
Pickup and Delivery route driver
FedEx
Los Angeles, CA
07.1979 - 01.1984
- Worked multiple city and rural routes.
- Organized team assignments to transfer freight to flights and trucks for on time departures.
Education
High School Diploma -
West Torrance High School
Torrance, CA06-1972
Skills
- Assertiveness – Used factual, observable and/or measurable data to support analysis
- Inclusivity – Solicited all team member's ideas to broaden scope of current projects
- Staff Management – Scheduled students or employees to accomplish corporate/training goals
- Operations Management – Scheduled frontline employees and directed daily events
- Facilitation Techniques /Document preparation – Used Written, verbal/video and hands on demonstrations
- Multitasking/Reliability Abilities – Constantly achieved deadlines of multiple concurrent projects
- Computer/Analytic skills/Attention to Detail – Used for Course Document/Video Preparation
Certification
Certified as a Corporate Trainer/Facilitator
- Professional Facilitator – Freisen Kaye and Associates – Aug 1997
- Responsible for delivering instruction by transferring skill and knowledge effectively to adult learners in any face-to-face environment.
Timeline
Management Facilitator
FedEx Express
06.1998 - 05.2024
Sr. Operations Instructor
FedEx Express
09.1995 - 06.1998
Operations Mgr. MEM Hub Offload
FedEx
01.1992 - 09.1995
Operations Mgr.
Federal Express
01.1984 - 01.1992
Pickup and Delivery route driver
FedEx
07.1979 - 01.1984
High School Diploma -
West Torrance High School