James N. Holliday II
Memphis
Summary
Dedicated and results-driven professional with a strong background in social work, financial services, and customer relations. Adept at managing client needs, conducting assessments, and improving operational efficiency. A resourceful problem-solver with excellent communication, business acumen, and leadership skills.
Overview
11
11
years of professional experience
Work History
Mobile Crisis Counselor
Youth Villages
Memphis
09.2025 - Current
- Delivered crisis intervention support to youth in high-stress situations, fostering emotional stabilization and safety.
- Conducted in-person assessments of clients' psychological functioning to inform tailored intervention strategies.
- Conducted telephone triage to evaluate risk levels and deliver necessary interventions or referrals.
- Developed safety plans tailored to individual client circumstances.
- Coordinated referrals and resources for clients, ensuring access to essential services and support systems.
Family Intercept Specialist Intern
Youth Villages
10.2024 - 04.2025
- Delivered in-home and community-based services supporting at-risk youth and their families.
- Supported families in crisis through therapeutic interventions and emotional support.
- Develop and implement individualized treatment plans tailored to client needs.
- Collaborate with multidisciplinary teams, including therapists, case managers, and community resources.
- Maintained comprehensive case notes, progress reports, and treatment plans adhering to organizational policies.
Senior Trading Associate
Raymond James
10.2018 - 08.2024
- Gained over five years of experience in financial services and money movement, enhancing operational knowledge.
- Assisted branches and financial brokers in correcting mutual fund trades, ensuring compliance and accuracy.
- Troubleshot transfer issues to provide exceptional customer service, improving client satisfaction.
Account Manager
ShowImage Displays
01.2017 - 07.2018
- Maintained relationships with key accounts, proactively addressing service needs.
- Prospected to secure new clients and expand business reach.
- Managed client inventories to ensure timely order fulfillment.
Branch Manager
Trojan Labor
01.2017 - 12.2017
- Increased revenue to over $5 million by Q3, surpassing the previous year's total of $4.5 million.
- Managed daily dispatch of over 100 employees to job sites, optimizing resource allocation and reducing delays.
- Directed daily business operations and financial accounting, ensuring compliance and accuracy in financial reporting.
Solutions Specialist
Verizon Wireless
01.2015 - 12.2017
- Enhanced customer growth and retention by delivering exceptional service.
- Delivered expert technical troubleshooting and support, resolving issues to improve customer satisfaction.
- Guided customers in selecting wireless solutions based on their needs.
- Resolved technical issues for customers using troubleshooting tools and resources.
- Demonstrated products and services to enhance customer understanding.
Social Worker
The Village at Germantown
01.2014
- Conducted comprehensive client assessments, including BIMS and mental health evaluations, to inform individualized care plans.
- Led health planning meetings with clients and families to collaboratively develop effective care strategies.
- Coordinated patient intake and discharge operations, ensuring smooth transitions within skilled nursing facility.
Education
Master of Science - Clinical Psychology
Capella University
Bachelor of Science - Psychology
University of Memphis
Skills
- Crisis assessment
- Crisis intervention
- Crisis management
- Mental health assessments
- Client support
- Client relations
- Resource coordination
- Conflict resolution
- Leadership
- Team management
- Strategic planning
- Customer service
Timeline
Mobile Crisis Counselor
Youth Villages
09.2025 - Current
Family Intercept Specialist Intern
Youth Villages
10.2024 - 04.2025
Senior Trading Associate
Raymond James
10.2018 - 08.2024
Account Manager
ShowImage Displays
01.2017 - 07.2018
Branch Manager
Trojan Labor
01.2017 - 12.2017
Solutions Specialist
Verizon Wireless
01.2015 - 12.2017
Social Worker
The Village at Germantown
01.2014
Master of Science - Clinical Psychology
Capella University
Bachelor of Science - Psychology
University of Memphis